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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which dimension includes the knowledge needed for the management of services?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

2. What is the purpose of the 'problem management' practice?

A) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
C) To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
D) To protect the information needed by the organization to conduct its business

3. Which statement about service offerings is CORRECT?

A) Service offerings include the transfer of goods from the consumer to the provider
B) Service offerings describe service actions performed by users
C) The same product can be used as a basis for more than one service offering
D) Each service should be described to consumers as a single service offering

4. What is defined as a change of state that has significance for the management of an IT service?

A) Known error
B) Event
C) Problem
D) Incident

5. Which is an example of a service request?

A) A request for normal operation to be restored
B) A request to implement a security patch
C) A request to investigate the cause of an incident
D) A request for access to a file

Solutions: