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- After completion of Microsoft Certified Professional Certification candidates receive official confirmation from Microsoft that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Dynamics Field Service and USD | 20% | - Field Service mobile app and schedule board - Unified Service Desk configuration |
| Manage Cases, Knowledge Base, and Service Hub | 25% | - Use the Interactive Service Hub - Create and manage cases - Manage Knowledge Base articles |
| Manage Queues, Entitlements, and SLAs | 25% | - Define entitlements and channels - Configure queues - Configure service level agreements |
| Service Management Analysis and Surveys | 20% | - Voice of the Customer surveys - Service management analysis with Power BI |





