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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?

A) Set up a conversation with the CIO to name the challenge and listen to their objections
B) Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
C) Email the stakeholders reiterating project status and asking for any objections to the approach.

2. Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone.
Which consideration should CK make when delivering this solution?

A) Integrated accessibility evaluation methodologies are not helpful in this context.
B) Adequate accessibility measures make usability testing redundant.
C) Accessibility needs to be integrated throughout the entire project lifecycle.

3. A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?

A) Marketing teams do not have the responsibility to drive design challenges.
B) "Will" assumes the problem can be solved without due diligence.
C) It allows the team to explore solutions without committing to one right away.

4. A health and wellness company wants to create a 10-year vision for its business. Which external context for innovation is the least risky trend to influence the company's strategy?

A) Market shift: The stability of the economy and consumers buying power in the next 10 years
B) Perception shift: Feelings toward the efficacy of wellness products in the next 10 years
C) Demographic shift: Number of affluent and educated young professionals in the U.S. in the next

5. A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A) Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
B) Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive
C) Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.

Solutions: