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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

A) Recommend Field Level Validation to ensure users are entering the correct data.
B) Tell the customer they need to improve operations before any work can be done.
C) Conduct a workshop with stakeholders to align on the current state and build consensus.
D) Log the findings and move forward with presenting possible solutions.

2. A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint.
Which attribute should be used to ensure the icon complies with accessibility requirements?

A) class
B) href
C) for
D) title

3. Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site.
Where does their UX Designer need to code to update the logo?

A) Email templates
B) Visualforce pages
C) Page headers

4. Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness.
What should be done to improve the user experience?

A) Create a Progress Indicator component that displays the flow's stages.
B) Replace multiple-step Screen Flowwith a static vertical form.
C) Set up a Salesforce Path with Guidance for Success.
D) Configure cascading accordions to condense the experience.

5. A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

A) Site Map
B) User Persona
C) User Flow
D) Lightning Flow

Solutions: