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SAP C-C4H320-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Order Management and Customer Support 8% - 12% | Introduces the basic order management extensions and the features of order management services module, as well as the customer support functionalities via Assisted Service Mode (ASM) and the customer support cockpit in backoffice. |
| Product Content Management > 12% | Introduces product modelling and catalog management, explains concept of product variants, categorization, classification and bundles, as well as the data management within product cockpit in backoffice. |
| Web Content Management > 12% | Describes the data structure, features and functionalities, as well as the graphical user interface of web content management,(also known as SmartEdit). Also introduces the personalization module the related configuration in SmartEdit. |
| Integrations 8% - 12% | Describes basic options for integrating SAP Commerce Cloud with other SAP systems and software solutions |
| Essential Foundations > 12% | Explains the typical use for Cron Jobs, impex scripts, workflow and addons, identification of the hierarchy of users and users' roles, validation rules. Introduces the setup and architecture of SAP commerce cloud and commerce cloud version 2 (also known as ccv2). Inlcudes additional knowledge about SAP upscale commerce, GDPR support, container support and other industry specific accelerators. |
| Commerce > 12% | Identifies standard functionality available in SAP Commerce Cloud for search and navigation via SOLR, pricing, shopping cart handling, checkout types, promotions and coupons, B2B commerce. |
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Exam Topics for Commerce Cloud Business User
The going with will be audited in SAP C_C4H320-02 exam dumps:
- Product Content Management
- Web Content Management
- Integrations
- Essential Foundations
- Commerce
- Order Management and Customer Support
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