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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
B) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
D) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
E) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

2. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
B) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

3. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Add a message to a Service Request.
B) Chat with an Agent about a Service Request.
C) Create a Service Request.
D) View and edit attachments to a Service Request.
E) Delete a Service Request.

4. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It requires proper permissions to use the tools and additional permissions to edit the desired object.
C) It allows edits to dashboard pages.
D) It requires the use of a sandbox to modify the fields associated with standard and custom objects.

5. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can generate tasks for the SR object from the workflow.
B) You can modify the workflow to update field values within the SR object.
C) You can define the workflow to run when certain fields of the SR object are changed.
D) You will be required to code any new workflow actions in Groovy.
E) You must make the changes using the Page Composer tool.
F) You can send an e-mail notification to specified recipients.

Solutions: