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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

A) The enable product disposition linking is not selected.
B) The incident workspace does not have a filter workspace rule assigned.
C) The client has not refreshed the incident in the incident workspace.
D) Your customer's agents must log out and log back in.
E) The Auto Build product disposition links is not selected.

2. Your customer would like a high, medium, or low severity level assigned to each incident. The agents will service the incidents using a queue representing each severity. Which option shows the minimum steps required to satisfy the requirements?

A) Create incident queues and severities
B) Create incident statuses and queues
C) Create incident severities
D) Create incident statuses, queues, and severities

3. You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

A) \euf\development\widgets\custom\{widget name}\
B) \euf\rightnow\widgets\standard\{Widget name}\
C) \euf\assets\css\{widget name}\
D) \euf\assets\themes\{theme name}\widgetCss

4. Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

A) Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
B) Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
C) Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.
D) Keep the default Configuration items in the Configuration pane and let the profile handle this.

5. Identify the three options available on the deployment screen in customer portal.

A) Stage
B) Promote
C) Develop
D) Production
E) Rollback

Solutions: