Reading notes is one thing; sitting a timed exam is another. The ActualCollection test engines recreate the pressure of the real Avaya ACSS Small and Medium Enterprise (SME) Communications exam, so the 3000.2 testing experience feels familiar long before you book your seat.
Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Format: | Multiple Choice |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 65–103 |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) – SME Communications Avaya IP Office Platform Certifications |
| Recommended Training: | Avaya IP Office Implementation and Maintenance Training Avaya ACSS SME Communications Official Course |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Proctored onsite at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Features | 20% | - Voice Mail and Messaging - Contact Center Basic Features - Mobility and Collaboration Tools |
| SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Avaya Aura SME Solution Components - Network and System Requirements |
| Installation and Configuration | 25% | - IP Office Server and Software Installation - System Configuration and Licensing - User, Extension and Trunk Setup |
| Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Security and Access Management - Backup, Restore and Software Upgrades |
| Troubleshooting | 15% | - Fault Isolation and Log Analysis - Application and Service Recovery - Common Voice and Connectivity Issues |
Avaya 3000.2 Exam: Frequently Asked Questions
The Avaya ACSS Small and Medium Enterprise (SME) Communications exam is the official Avaya test registered under exam code 3000.2. Passing it earns you the Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications certification, a credential at the Specialist level. It is also linked to the related certifications: Avaya Certified Implementation Specialist (ACIS) – SME Communications, Avaya IP Office Platform Certifications. Avaya exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Avaya ACSS Small and Medium Enterprise (SME) Communications exam includes 65–103 questions to be completed within 90 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Avaya ACSS Small and Medium Enterprise (SME) Communications exam you need Not publicly disclosed by Avaya, and the official registration fee is $125 USD. A retake is not discounted: a failed attempt means paying the full $125 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No mandatory prerequisites; hands-on experience with Avaya IP Office and SME solutions and official Avaya training are strongly recommended
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Avaya ACSS Small and Medium Enterprise (SME) Communications exam goes through the official channels below.
As for the delivery format, the exam is taken Proctored onsite at Pearson VUE test centers or online proctored exam.
Avaya points candidates toward the following training options for Avaya ACSS Small and Medium Enterprise (SME) Communications.
- Avaya IP Office Implementation and Maintenance Training
- Avaya ACSS SME Communications Official Course
Course work builds the foundation; question practice makes it stick. The 103 practice questions in the ActualCollection 3000.2 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Avaya ACSS Small and Medium Enterprise (SME) Communications material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Avaya ACSS Small and Medium Enterprise (SME) Communications exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Avaya ACSS Small and Medium Enterprise (SME) Communications syllabus is organized into 5 domains. Key areas include Troubleshooting (15%), SME Communications Solution Architecture (25%), and Applications and Features (20%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?
- A. The phone has been restricted by the administrator.
- B. The phone requires a firmware update.
- C. The phone has registered to a backup IP Office.
- D. The phone is set to Do Not Disturb (DND).
Correct Answer: C 🗳️
A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)
- A. Power User
- B. Mobile User
- C. Voicemail to Email
- D. Teleworker
- E. Email Integration Services
Correct Answer: A,B 🗳️
A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?
- A. SMDR
- B. IP Office Monitor
- C. System Status Application
- D. Voicemail Pro Client
- E. SNMP
Correct Answer: E 🗳️
Which Windows component must be verified as installed on the server before CCR is installed?
- A. Internet Information Services (IIS)
- B. Microsoft Personal Web Server (MPWS)
- C. Microsoft Data Engine (MSDE)
- D. Internet Explorer (IE)
Correct Answer: A 🗳️
Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)
- A. Verify that the .bin file is in the Manager folder.
- B. Determine from H.323 Phone Status in System Monitor.
- C. Determine from Extension Status in SSA.
- D. Look at the files names from the phone menu.
- E. Determine from the extension form in the Manager application.
Correct Answer: C,D,E 🗳️
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