Failing the 3300 exam means paying the registration fee all over again, and those fees add up fast. Candidates in 2026 use the Avaya Aura® Contact Center Administration practice questions at ActualCollection to walk into the test already knowing what the real thing feels like.
Avaya 3300 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Administration Exam |
| Exam Number: | 3300 |
| Exam Price: | $125 - $150 USD |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Related Certifications: | ACSS - Contact Center Integration ACIS - Avaya Aura Contact Center |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 - 65 |
| Passing Score: | 69% - 70% / 700 out of 1000 |
| Exam Format: | Multiple Choice, Multiple Response |
| Recommended Training: | Avaya Official Training: Avaya Aura Contact Center Administration Avaya Aura Contact Center Documentation |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Administration | 30% | - Contact Center Manager Administration (CCMA) navigation - Access and partition management - Call routing and CDN configuration - Agents, agent groups, and skillsets configuration |
| Topic 2: Service Creation & Scripting | 20% | - Script design, testing, and deployment - Variables, expressions, and intrinsics - Service Creation Environment (SCE) fundamentals |
| Topic 3: Reporting & Statistics | 10% | - Report generation and customization - Real-time and historical reporting - Key performance indicators |
| Topic 4: Maintenance & Troubleshooting | 20% | - Common faults and resolution procedures - Routine system monitoring and health checks - Logs, traces, and diagnostic tools |
| Topic 5: System Architecture & Components | 20% | - Protocols and integration points - Core components: CCMA, CCM, Media Server, Communication Manager - Avaya Aura Contact Center (AACC) architecture |
Common Questions About the Avaya Aura® Contact Center Administration Exam
The Avaya Aura® Contact Center Administration exam is the official Avaya test registered under exam code 3300. Passing it earns you the ACSS - Avaya Aura Contact Center certification, a credential at the Specialist level. It is also linked to the related certifications: ACIS - Avaya Aura Contact Center, ACSS - Contact Center Integration. Avaya exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Avaya Aura® Contact Center Administration exam includes 60 - 65 questions to be completed within 90 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Avaya Aura® Contact Center Administration exam you need 69% - 70% / 700 out of 1000, and the official registration fee is $125 - $150 USD. A retake is not discounted: a failed attempt means paying the full $125 - $150 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Avaya Aura® Contact Center Administration exam goes through the official channels below.
As for the delivery format, the exam is taken Online proctored or onsite at Pearson VUE test centers.
Avaya points candidates toward the following training options for Avaya Aura® Contact Center Administration.
- Avaya Official Training: Avaya Aura Contact Center Administration
- Avaya Aura Contact Center Documentation
Course work builds the foundation; question practice makes it stick. The 61 practice questions in the ActualCollection 3300 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Avaya Aura® Contact Center Administration material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Avaya Aura® Contact Center Administration exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Avaya Aura® Contact Center Administration syllabus is organized into 5 domains. Key areas include Configuration & Administration (30%), Maintenance & Troubleshooting (20%), and Service Creation & Scripting (20%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Avaya Aura® Contact Center Administration Sample Questions:
A customer with Avaya Aura Contact Center Is attempting to add a new activity code to the system but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
Under which option within the Configuration component would the customer look, to determine the maximum number of allowed activity codes?
- A. Real Time Statistics
- B. Threshold Classes
- C. Historical Statistics
- D. Global Settings
Correct Answer: C 🗳️
A customer with Avaya Aura Contact Center Manager Server would like to view the differences between the data In the Local View and the data In the Contact Center View, and then resolve the differences so that both views contain the same data.
Which view enables this feature?
- A. Problems View
- B. Synchronization View
- C. Comparison View
- D. Editor View
Correct Answer: B 🗳️
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
- A. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup__skillset.
- B. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
- C. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
- D. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
Correct Answer: A 🗳️
A customer with an Avaya Aura Contact Center Is uploading configuration data using the Contact Manager Administration Configuration Tool spreadsheets
Which two actions can be taken using the spreadsheets? (Choose two.)
- A. Add a new Dialed Number Identification Service (DNIS).
- B. Modify a skillset.
- C. Modify an agent configuration.
- D. Acquire a Control Directory Number (CDN).
- E. Associate a service to the Avaya Media Server (Avaya MS).
Correct Answer: C,D 🗳️
A customer with Avaya Aura Contact Center has two supervisors who act as backups for each other. Each supervisor requires the ability to view the other's agents and skillsets on displays and in reports.
Using the Access and Partition Management component, which configuration would each supervisor's user definition require?
- A. On each supervisor's User Definition, under the Standard Partition, under the Reporting Agents tab, select both supervisors, and check the RTR and HR check boxes.
- B. On each supervisor's User Definition, create a Standard Partition, select all agents and all skillsets, and then check the Real Time Reporting (RTR) and Historical Reporting (HR) check boxes.
- C. On each supervisor's User Definition, under the Standard Partition, under the Reporting Agents tab, select the supervisor that needs backup, and check the RTR and HR check boxes.
- D. Create a User Defined Partition, list each supervisor's agents and skillsets, and assign it to the supervisor's User Definition.
Correct Answer: D 🗳️
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