Exam blueprints shift, and last season's study guide quietly turns into a liability. That is why ActualCollection refreshes its 61 Avaya Aura® Contact Center Administration practice questions on a continuous basis and includes 365 days of free updates with every 2026 purchase.
Avaya 3300 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Administration Exam |
| Exam Number: | 3300 |
| Exam Price: | $125 - $150 USD |
| Related Certifications: | ACSS - Contact Center Integration ACIS - Avaya Aura Contact Center |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 - 65 |
| Available Languages: | English |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | 2 years |
| Passing Score: | 69% - 70% / 700 out of 1000 |
| Recommended Training: | Avaya Aura Contact Center Documentation Avaya Official Training: Avaya Aura Contact Center Administration |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Components | 20% | - Core components: CCMA, CCM, Media Server, Communication Manager - Protocols and integration points - Avaya Aura Contact Center (AACC) architecture |
| Service Creation & Scripting | 20% | - Service Creation Environment (SCE) fundamentals - Script design, testing, and deployment - Variables, expressions, and intrinsics |
| Configuration & Administration | 30% | - Access and partition management - Call routing and CDN configuration - Agents, agent groups, and skillsets configuration - Contact Center Manager Administration (CCMA) navigation |
| Maintenance & Troubleshooting | 20% | - Routine system monitoring and health checks - Logs, traces, and diagnostic tools - Common faults and resolution procedures |
| Reporting & Statistics | 10% | - Real-time and historical reporting - Key performance indicators - Report generation and customization |
3300 (Avaya) Exam FAQs: What Candidates Ask Most
Avaya Aura® Contact Center Administration is an official Avaya exam, registered under the code 3300. A passing score earns you the ACSS - Avaya Aura Contact Center certification, positioned at the Specialist level. The credential also connects to ACIS - Avaya Aura Contact Center, ACSS - Contact Center Integration, so it can anchor a broader certification path. Because Avaya designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Candidates face 60 - 65 questions inside a 90 minutes window on the Avaya Aura® Contact Center Administration exam. That ratio leaves little slack, which is why pacing deserves as much practice as the content itself. Learn to budget your minutes, park stubborn questions instead of wrestling them, and rehearse under a real clock: a few timed runs in the ActualCollection test engine will make the official time limit feel routine rather than threatening.
The passing bar for Avaya Aura® Contact Center Administration is set at 69% - 70% / 700 out of 1000, and registering for the exam officially costs $125 - $150 USD. There is no reduced price for a second try: fail, and you pay $125 - $150 USD in full again. That makes honest self-testing the cheapest insurance available, so hold off on booking until your ActualCollection practice scores sit clearly above the passing line, attempt after attempt.
No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations
Vendor policies are revised from time to time, so double-check the eligibility details before registering on the official exam page.
Sign-up for the Avaya Aura® Contact Center Administration exam is handled through the official registration channels listed here.
One practical detail: the exam is delivered Online proctored or onsite at Pearson VUE test centers, so plan your logistics accordingly.
Avaya recommends the following training resources for candidates working toward Avaya Aura® Contact Center Administration.
- Avaya Official Training: Avaya Aura Contact Center Administration
- Avaya Aura Contact Center Documentation
Training gives you the theory, but repetition locks it in. Pair any course with the 61 practice questions in the ActualCollection 3300 package and you will know exactly how each topic shows up on exam day.
Absolutely. A free PDF demo of the Avaya Aura® Contact Center Administration questions is available at ActualCollection, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
ActualCollection offers a 100% money-back guarantee with specific conditions. If you take the Avaya Aura® Contact Center Administration exam within 60 days of purchase and fail, you may claim a full refund, provided the exam matches your product. Sitting the exam within 3 days of purchase disqualifies a claim, as do downloaded-but-unused products, free materials, and expired orders; the candidate name must also match the payer name. To file, submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the claim is processed within 7 days. If you prefer, you can skip the refund and instead receive two other exam products of equal value at no charge while keeping the update service on your original purchase.
As for delivery: it is immediate. Your files become downloadable the moment payment completes and are also emailed to you within one minute. If nothing shows up within 2 hours, contact customer service. You may install the software on an unlimited number of computers.
Avaya Aura® Contact Center Administration is divided into 5 official domains. Among the headline areas are Maintenance & Troubleshooting (20%), System Architecture & Components (20%), and Reporting & Statistics (10%). Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
Avaya Aura® Contact Center Administration Sample Questions:
The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.
Which feature in the Contact Center Manager Administration needs to be configured?
- A. Busy Codes
- B. Activity Codes
- C. Codes
- D. Reason Codes
Correct Answer: B 🗳️
When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission.
If the supervisor has access to every item on the Launch pad, and if no permissions are granted under the Administration option, what would be the result In terms of access restriction for the user assigned to that Access Class?
- A. The user would not be able to configure new agents.
- B. The user would not be able to create new administrative users.
- C. The user would not be able to access the Audit Trail from the Launch pad.
- D. The user would not be able to acquire Control Directory Numbers (CDN).
Correct Answer: B 🗳️
A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?
- A. the number of calls that entered the system in the last 10 minutes
- B. the number of contacts that entered the system in the last 10 minutes
- C. the total number of active calls in the system
- D. the number of calls answered in the preceding 10 minutes
Correct Answer: B 🗳️
A customer with an Avaya Aura Contact Center would like to implement emergency routing using the READVAR/SAVEVAR wild variable.
Within a LOGIC block, which two categories of expression would be required to Implement READ/VAR SAVE/VAR in a flow application? (Choose two.)
- A. Saved Assignment
- B. Locked Assignment
- C. Locked Variable
- D. Saved Variable
Correct Answer: A,B 🗳️
When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?
- A. Call Presentation Classes
- B. Threshold Classes
- C. Agent Greeting
- D. Global Settings
Correct Answer: A 🗳️





