Everyone studies differently, so ActualCollection offers the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician prep material in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. All three carry the same 191 practice questions.
Microsoft 70-685 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Windows 7, Enterprise Desktop Support Technician |
| Exam Number: | 70-685 |
| Real Exam Qty: | Approximately 40-60 |
| Exam Duration: | 120 minutes |
| Available Languages: | English, German, Chinese (Simplified), Spanish, French, Korean, Japanese, Chinese (Traditional), Portuguese (Brazil) |
| Related Certifications: | MCITP: Enterprise Desktop Administrator 7 Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration |
| Exam Format: | Build list, Drag and drop, Case studies, Multiple choice, Active screen |
| Passing Score: | 700 |
| Exam Price: | USD 150 |
| Certificate Validity Period: | Retired |
| Recommended Training: | Microsoft Learning Resources (Archived) |
| Exam Registration: | Pearson VUE Microsoft Exam Registration Microsoft Certification Exam Registration (Historical) |
| Sample Questions: |  |
| Exam Way: | Delivered through Microsoft authorized testing centers (Pearson VUE) when active. Exam is now retired. |
| Pre Condition: | Candidates were expected to have experience supporting Windows 7 desktop environments and typically pursued the MCITP: Enterprise Desktop Administrator 7 certification path. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/gg236057(v=technet.10) |
Microsoft 70-685 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve hardware and device driver issues - Resolve operating system installation and upgrade issues - Resolve application compatibility issues |
| Topic 2: Resolve Software Configuration Issues | - Resolve issues with Internet Explorer and networking applications - Resolve issues with desktop applications - Resolve issues with Windows settings and features |
| Topic 3: Resolve Security Issues | - Resolve authentication and access issues - Resolve malware and security configuration issues - Resolve user account and permissions issues |
| Topic 4: Support Mobile Users | - Resolve remote connectivity issues - Resolve offline files and synchronization issues - Configure and troubleshoot mobile devices |
| Topic 5: Resolve Operating System Issues | - Troubleshoot system security and update issues - Troubleshoot performance issues - Troubleshoot startup and boot issues |
| Topic 6: Resolve Network Connectivity Issues | - Resolve remote access and domain connectivity issues - Troubleshoot TCP/IP connectivity - Troubleshoot wireless networking issues |
Common Questions About the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician Exam
The Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam is the official Microsoft test registered under exam code 70-685. Passing it earns you the Microsoft Certified IT Professional (MCITP): Enterprise Desktop Administrator 7 certification, a credential at the Professional level. It is also linked to the related certifications: MCITP: Enterprise Desktop Administrator 7, Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration. Microsoft exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam includes Approximately 40-60 questions to be completed within 120 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam you need 700, and the official registration fee is USD 150. A retake is not discounted: a failed attempt means paying the full USD 150 again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
Candidates were expected to have experience supporting Windows 7 desktop environments and typically pursued the MCITP: Enterprise Desktop Administrator 7 certification path.
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam goes through the official channels below.
As for the delivery format, the exam is taken Delivered through Microsoft authorized testing centers (Pearson VUE) when active. Exam is now retired..
Microsoft points candidates toward the following training options for Microsoft Pro: Windows 7, Enterprise Desktop Support Technician.
Course work builds the foundation; question practice makes it stick. The 191 practice questions in the ActualCollection 70-685 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Microsoft Pro: Windows 7, Enterprise Desktop Support Technician syllabus is organized into 6 domains. Key areas include Identify and Resolve New Windows 7 Desktop Support Issues, Resolve Operating System Issues, and Support Mobile Users. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Microsoft Pro: Windows 7, Enterprise Desktop Support Technician Sample Questions:
Question 1
HOTSPOT A company has computers that run Windows 7 Enterprise. Users report that when they double-click Jpg files in Windows Explorer, the files open in Windows Photo
Viewer.
You need to ensure that all Jpg files open in another program. You must not make unnecessary changes to the behavior of other file types. Which option should you recommend? To answer, select the appropriate Control Panel option in the work
area.
Question 2
All client computers on your company network run Windows 7. The computers are members of a Windows
Server 2008 Active Directory Domain Services domain.
Malicious software is spreading automatically from removable drives.
You need to ensure that malicious software does not automatically run on the computers.
What should you do?
A. Disable the Autoplay function by using Domain Group Policy.
B. Prevent the installation of unsigned drivers by using Domain Group Policy.
C. Disable the ActiveX installation policy by using Domain Group Policy.
D. Disable the Windows Installer by using Domain Group Policy.
Question 3
Your company has a main office and a branch office. The branch office is configured as shown in the exhibit. (Click the Exhibit button.)
The branch office contains the following wireless devices:
-
A phone system that uses the 5.8 GHz wireless spectrum
-
A wireless access point that uses 802.11b
-
Printers that are compatible with 802.11b and 802.11g
-
100 portable computers that use 802.11b and 802.11g Users report that they have an intermittent connection to the wireless access point. You need to recommend a solution that ensures that users can connect to the wireless access point at all
times.
What should you recommend?
A. Move the wireless printers to the reception area.
B. Replace the wireless access point with an 802.11g wireless access point.
C. Move the wireless access point to another location.
D. Replace the phone system with a DECT 6.0 phone system.
Question 4
Two technicians troubleshoot a hardware-related performance issue on a computer. The technicians obtain different results by using their own User Defined Data Collector Sets.
You need to create a standardized Data Collector Set on a network share that is accessible to your team.
What should you create?
A. Performance Counter Alert Data Collector Set
B. System Configuration Information Data Collector Set
C. Performance Counter Data Collector Set
D. Event Trace Data Collector Set
Question 5
HOTSPOT
A company has computers running Windows 7 Enterprise. The company enforces AppLocker policies to prevent unwanted applications from running.
A user wants to evaluate an application, but is blocked by AppLocker policies.
user's computer. You need to stop AppLocker policies from being enforced on the
Which service should you disable to accomplish this goal? To answer, select the appropriate service in the work area.
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: Only visible for members |
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