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Microsoft 70-685 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Pro: Windows 7, Enterprise Desktop Support Technician |
| Exam Number: | 70-685 |
| Available Languages: | French, German, Spanish, Japanese, English |
| Exam Price: | $165 USD (varies by region) |
| Exam Format: | Case studies, Drag and drop, Multiple response, Simulation, Multiple choice |
| Related Certifications: | MCTS: Windows 7 MCITP: Enterprise Desktop Support Technician on Windows 7 |
| Passing Score: | 700 (out of 1000) |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Retired (no longer valid) |
| Real Exam Qty: | 40-60 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Historically delivered via proctored testing centers (Prometric/Vue), now retired |
| Pre Condition: | Recommended experience with Windows 7 and related MCTS-level certification knowledge |
Microsoft 70-685 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting Windows 7 Systems | - Startup and shutdown issues - Performance troubleshooting - System recovery and restore |
| Topic 2: Network and Connectivity | - Wireless and VPN connectivity - TCP/IP configuration and troubleshooting |
| Topic 3: Deployment and Maintenance | - System updates and patch management - Windows 7 deployment tools and methods |
| Topic 4: Applications and Compatibility | - Compatibility troubleshooting - Application installation and removal |
| Topic 5: Security and Access Control | - User account control and permissions - BitLocker and data protection |
Your Microsoft Pro: Windows 7, Enterprise Desktop Support Technician Questions, Answered
Microsoft Pro: Windows 7, Enterprise Desktop Support Technician is an official Microsoft exam, registered under the code 70-685. A passing score earns you the MCITP certification, positioned at the Professional level. The credential also connects to MCTS: Windows 7, MCITP: Enterprise Desktop Support Technician on Windows 7, so it can anchor a broader certification path. Because Microsoft designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Candidates face 40-60 questions inside a 120 minutes window on the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam. That ratio leaves little slack, which is why pacing deserves as much practice as the content itself. Learn to budget your minutes, park stubborn questions instead of wrestling them, and rehearse under a real clock: a few timed runs in the ActualCollection test engine will make the official time limit feel routine rather than threatening.
The passing bar for Microsoft Pro: Windows 7, Enterprise Desktop Support Technician is set at 700 (out of 1000), and registering for the exam officially costs $165 USD (varies by region). There is no reduced price for a second try: fail, and you pay $165 USD (varies by region) in full again. That makes honest self-testing the cheapest insurance available, so hold off on booking until your ActualCollection practice scores sit clearly above the passing line, attempt after attempt.
Recommended experience with Windows 7 and related MCTS-level certification knowledge
Vendor policies are revised from time to time, so double-check the eligibility details before registering.
Absolutely. A free PDF demo of the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician questions is available at ActualCollection, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
ActualCollection offers a 100% money-back guarantee with specific conditions. If you take the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam within 60 days of purchase and fail, you may claim a full refund, provided the exam matches your product. Sitting the exam within 3 days of purchase disqualifies a claim, as do downloaded-but-unused products, free materials, and expired orders; the candidate name must also match the payer name. To file, submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the claim is processed within 7 days. If you prefer, you can skip the refund and instead receive two other exam products of equal value at no charge while keeping the update service on your original purchase.
As for delivery: it is immediate. Your files become downloadable the moment payment completes and are also emailed to you within one minute. If nothing shows up within 2 hours, contact customer service. You may install the software on an unlimited number of computers.
Microsoft Pro: Windows 7, Enterprise Desktop Support Technician is divided into 5 official domains. Among the headline areas are Network and Connectivity, Deployment and Maintenance, and Security and Access Control. Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
Microsoft Pro: Windows 7, Enterprise Desktop Support Technician Sample Questions:
Question 1
HOTSPOT
All client computers on your company network run Windows 7. The computers are members of a Windows
Server 2008 R2 domain.
You need to use Group Policy to ensure that data stored on removable drives is encrypted.
Which setting should you select? To answer, select the appropriate setting or settings in the work area.
Question 2
Users access a third-party Web site.
The Web site is updated to use Microsoft Silverlight.
After the update, the help desk receives a high volume of phone calls from users who report that the Web site fails to function.
You need to ensure that the Web site functions properly for the users.
What should you do?
A. Modify the Windows Internet Explorer add-ons settings by using a Group Policy object (GPO).
B. Add the Web site to the Windows Internet Explorer Compatibility View list by using a Group Policy object (GPO).
C. Add the Web site to the Windows Internet Explorer Restricted sites by using a Group Policy object (GPO).
D. Modify the Windows Internet Explorer AJAX settings by using a Group Policy object (GPO).
Question 3
The sales users that were part of the VPN server pilot project report that they can no longer establish VPN
connections to the internal network.
You need to ensure that all authorized users can establish VPN connections to the internal network.
What should you request a domain administrator to do?
A. Increase the lifetime of the Kerberos user ticket.
B. Increase the certification validity period for the computer certificate template.
C. Increase the lifetime of the Kerberos service ticket.
D. Enable auto-renewal for certificates.
Question 4
Your users access a third-party Web site to fulfill purchase orders.
The Web site is updated.
Users receive the following error message when they access the updated Web site:
"Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner. As a result, this
page may not display correctly."
You need to ensure that users can access the Web site and that the Web site content is displayed correctly.
What should you do?
A. Modify the Internet Explorer AJAX settings.
B. Add the Web site to the Internet Explorer Restricted Sites zone.
C. Add the Web site to the Internet Explorer Compatibility View List.
D. Modify the Internet Explorer Internet zone settings.
Question 5
All client computers on your company network run Windows 7.
You discover that memory usage on the computers is high.
You need to find the cause of the issue.
What should you do?
A. Run the Resource Monitor tool and review the content in the Memory tab.
B. Run the Windows Memory Diagnostic tool on each computer.
C. Open Performance Information and Tools and view the Windows Experience Index.
D. Open Action Center and run the Hardware and Devices troubleshooting program.
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: A |





