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Apple OS X Support Essentials 10.9 Sample Questions:

1. You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?

A) There are no profiles installed on the Mac.
B) The Mac is not enrolled with Profile Manager.
C) Profiles have been disabled in the Security & Privacy pane of the Mac.
D) You are not logged in as an administrator user.

2. You can choose to ignore ownership on any non system volume. This will ignore any ownership rules and grant any logged-on user unlimited access to the contents of the volume. It's a potential security risk because it will allow any local user account to have full access to the volume, even if that user didn't originally mount the volume.

A) What does it mean when you choose the option to "ignore volume ownership" in the Finder? What are the security ramifications of ignoring volume ownership?
B) What two methods are used to hide items from the Finder?
C) What interface is the default location for managing documents in iCloud?
D) How does Time Machine maintain a backup history of the file system?

3. In Network preferences, all network service interfaces with a green status indicator are
being used for network activities. However, again, all network traffic that isn't better handled via a local connection is sent to the primary network service interface. The primary network service interface is the top most active interface in the listing.

A) How can you verify basic connectivity to another network host?
B) Which five network file services can you connect to from the Finder's Connect to Server dialog?
C) In Network preferences, how can you tell which interface is currently being used for network activities?
D) How can an OS X system automatically connect to a Wi-Fi network?

4. The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.

A) What does the diagnostic reporting feature do?
B) What does OS X use bundles or packages for?
C) What does the Disk Utility Verify and Repair feature do?
D) What happens during user logout?

5. What is a valid reason to start up a Mac in verbose mode?

A) To present a command-line login
B) To view the startup process details
C) To display hints for the recovery key for a FileVault 2 volume
D) To display the firmware password

Solutions: