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Apple OS X Support Essentials 10.9 Sample Questions:

1. Why does the Finder hide certain folders at the root of the system volume?

A) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
B) The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders.
Any currently connected servers also appear in the Network folder.
C) The firmware initializes the Mac computer's hardware andlocates the booter file on a system volume. The Power-On Self-Test (POST) checks for basic hardware functionality when the Mac powers on.
D) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.

2. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because the Mac does a full POST on startup only after a shutdown.
B) Because OS X archives errors from the session to the log only during a shutdown.
C) Because OS X loads a clean user session on startup only after a shutdown.
D) Because OS X performs disk checks on startup only after a shutdown.

3. In OS X Mountain Lion, Safe Boot ________.

A) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
B) increases data security by assigning all standard users Read-only privileges to mounted local volumes
C) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
D) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup

4. The OS X Recovery system provides access to Restore System From Time Machine Backup, Install/Reinstall OS X, Get Help Online via Safari, Disk Utility, Startup Disk, Firmware Password Utility, Network Utility, Terminal, and Reset Password.

A) Which changes are made when OS X Safe Boots?
B) What does the diagnostic reporting feature do?
C) What utilities are available when started up from OS X Recovery?
D) Which items aren't loaded when OS X Safe Boots?

5. You are logged into a MacBook Pro as a standard user. How can you display the OS X Mountain Lion build number?

A) Type build_number in Spotlight, and then scroll through the resulting information until the build number is revealed.
B) Choose Software Update from the Apple menu, and then choose Build Number from the Update menu.
C) In the General pane of System Preferences, click the Info disclosure triangle to reveal the build number.
D) Choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed.

Solutions: