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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Troubleshooting and Maintenance | - Performance optimization and maintenance tasks - System diagnostics and repair tools |
| Topic 2: Peripherals and Printing | - Peripheral device management - Printer setup and configuration |
| Topic 3: Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
| Topic 4: Applications and Processes | - Application installation, management, and troubleshooting - Process monitoring and activity management |
| Topic 5: User Accounts and File Systems | - User account management and permissions - File system structure and storage management |
| Topic 6: Network Configuration | - Network setup and connectivity - Network troubleshooting and diagnostics |
Apple OS X Support Essentials 10.9 Sample Questions:
What are the system requirements for using FileVault 2?
- A. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
- B. The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume youwant to unmount andeject. - C. Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
- D. To enable FileVault 2, OS X systems must have the hidden OS X Recovery HD volume on the system disk. Further, any Legacy FileVault accounts must be decrypted and returned to normal accounts before FileVault 2 can be enabled.
Correct Answer: D 🗳️
File system journaling records what file operations are in progress at any given moment. This way, if a power failure or system crash occurs, after the system restarts, it will be able to quickly verify the integrity of the volume by "replaying" the journal.
- A. What does the master password do?
- B. What are PPD files responsible for?
- C. How does file system journaling work?
- D. What are the five System Preference categories?
Correct Answer: C 🗳️
How is 802.1X configured on OS X systems?
- A. In OS X there are two configuration methods for 802.1X. The first method is automatic configuration via the selection of a Wi-Fi network that requires WPA/WPA2 Enterprise authentication. The second method is "semi-automatic" configuration via an 802.1X configuration profile provided by an administrator.
- B. A network client uses the subnet mask to determine whether the destination IP address is on the LAN. If the destination IP address isn't on the LAN, it's assumed the destination address is on another network, and the client sends the data to the IP address of the local network router. The network router then sends the data, via a WAN connection, on to another router that it thinks is closer to the destination. This continues across WAN connections from router to router until the data reaches its destination.
- C. In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
- D. The Lookup tab of Network Utility allows you to test name resolution against the currently configured DNS server.
Correct Answer: A 🗳️
iCloud is a free service from Apple that provides cloud storage and communication services for applications, including Mail, Contacts, Calendars, Reminders, Notes, Safari, Keychain, Photos and any other applications that support iCloud integration. iCloud also provides Find My Mac technology for help locating a lost or stolen system.
- A. What does OS X use bundles or packages for?
- B. What can you enable to locate a lost Mac system?
- C. What happens during system shutdown?
- D. What key features do you gain by setting up iCloud?
Correct Answer: D 🗳️
After initial OS X setup, iCloud settings can be managed from iCloud or Internet Accounts preferences.
- A. What's the easiest method in OS X to configure VPN settings?
- B. Which OS X application is responsible for the creation and management of disk images?
- C. Aside from initial OS X configuration, where can you manage iCloud settings?
- D. What key features do you gain by setting up iCloud?
Correct Answer: C 🗳️
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