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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Monitoring and Maintenance | - Performance and availability monitoring
|
| Troubleshooting and Incident Resolution | - Common system and user issues
|
| SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| User and Security Management | - Authentication and authorization concepts
|
| SAP BusinessObjects Architecture and Components | - System architecture overview
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?
- A. Root Cause Analysis
- B. Implementation Roadmap
- C. SAP Notes
- D. Solution Manager Diagnostics
Correct Answer: D 🗳️
The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?
- A. Ask the customer to use a different system since this installation is experiencing issues.
- B. The customer is no longer entitled to support since they have caused a fault in the system.
- C. The customer's system has the fault therefore you only need to use their system for further investigation and testing.
- D. Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
Correct Answer: D 🗳️
Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)
- A. Hardware Management
- B. Best practices for embedding third-party software
- C. Discovery of corrective software packages
- D. Automatic Deployment
Correct Answer: C,D 🗳️
A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?
- A. If you were the customer you would be happy with the answer provided.
- B. Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
- C. Prove to the customer that they are wrong.
- D. Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
Correct Answer: A 🗳️
Which tasks can you perform manually in a Managed System configuration? (Choose two)
- A. Redirection of system calls to SAP Support Backbone
- B. Configuration of DBA Cockpit
- C. Implementation of benchmarking procedures
- D. Adjustment of HTTP Log Parameter
Correct Answer: B,D 🗳️
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