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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) end user monitoring to track business service levels
B) providing faster mean time to resolution (MTTR)
C) improving consistency in application testing
D) providing cross-domain visibility of IT infrastructure events to remove duplication
E) proactively enforcing policy and compliance reporting

2. How does HP address customer business challenges through BSM Solutions? (Select three.)

A) HP achieves operational excellence by managing dynamic business services.
B) HP achieves operational excellence by obtaining complete visibility into dynamic environments.
C) HP aligns the business objectives in parallel with the IT organizational hierarchy.
D) HP improves Service Level agreements through aggregate time resolution.
E) HP maintains a fourth quadrant rating above our competition from Gartner Group.
F) HP reduces duplication of effort to optimize labor and cost for IT operations.

3. Which key differentiator supports a capability of the BSM Application Performance management solution?

A) supports Heads-up Display (HUD) for multi-monitoring technology
B) provides a single pane of visibility for complex, virtualized. and cloud environments
C) provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
D) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"

4. What is a CIO's primary responsibility?

A) providing in-depth Service Desk analytics
B) aligning IT Services with the business needs and goals of the company
C) amortizing hardware expense costs
D) providing performance test metrics that add value to the business

5. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Senior Project Manager
B) Director of Operations
C) Chief Marketing Officer
D) Quality Assurance Director

Solutions: