A credential backed by Microsoft carries real weight with hiring managers, and the Microsoft Dynamics CRM 2016 Customization and Configuration exam is how you earn one. Preparing with the 95 practice questions from ActualCollection keeps every study hour focused on what the exam actually asks.
Microsoft MB2-712 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2016 Customization and Configuration |
| Exam Number: | MB2-712 |
| Real Exam Qty: | 40-60 (approximate) |
| Available Languages: | Japanese, English, Simplified Chinese |
| Certificate Validity Period: | Retired (no longer active / no renewal cycle) |
| Passing Score: | 700 (on a 1000-point scale) |
| Exam Price: | USD 165 (may vary by country/region) |
| Related Certifications: | Microsoft Certified Solutions Associate (MCSA) Business Applications Microsoft Dynamics CRM certifications (legacy) |
| Exam Format: | Case studies, Scenario-based questions, Multiple choice |
| Exam Duration: | 120 minutes |
| Recommended Training: | Dynamics CRM 2016 Training Resources (Microsoft Learn legacy content) |
| Exam Registration: | Microsoft Certification Portal Pearson VUE Microsoft Exams |
| Sample Questions: |  |
| Exam Way: | Proctored exam delivered via authorized test centers or online proctoring (historically through Pearson VUE) |
| Pre Condition: | No mandatory prerequisites; familiarity with Microsoft Dynamics CRM 2016 administration and configuration recommended |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/ |
Microsoft MB2-712 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configure Microsoft Dynamics CRM | - System settings configuration
|
| Topic 2: Security and Access Control | - Security roles and privileges
|
| Topic 3: Workflows and Process Automation | - Business rules
|
| Topic 4: Reporting and Dashboards | - Dashboards
|
| Topic 5: Data Management | - Duplicate detection and data quality
|
| Topic 6: Solutions and Deployment | - Customization deployment
|
| Topic 7: Customize Microsoft Dynamics CRM | - Form and view customization
|
Microsoft MB2-712 Exam: Frequently Asked Questions
The Microsoft Dynamics CRM 2016 Customization and Configuration exam is the official Microsoft test registered under exam code MB2-712. Passing it earns you the Microsoft Certified Solutions Expert (MCSE): Business Applications / Dynamics CRM (legacy track) certification, a credential at the Professional level. It is also linked to the related certifications: Microsoft Dynamics CRM certifications (legacy), Microsoft Certified Solutions Associate (MCSA) Business Applications. Microsoft exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Microsoft Dynamics CRM 2016 Customization and Configuration exam includes 40-60 (approximate) questions to be completed within 120 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Microsoft Dynamics CRM 2016 Customization and Configuration exam you need 700 (on a 1000-point scale), and the official registration fee is USD 165 (may vary by country/region). A retake is not discounted: a failed attempt means paying the full USD 165 (may vary by country/region) again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No mandatory prerequisites; familiarity with Microsoft Dynamics CRM 2016 administration and configuration recommended
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Microsoft Dynamics CRM 2016 Customization and Configuration exam goes through the official channels below.
As for the delivery format, the exam is taken Proctored exam delivered via authorized test centers or online proctoring (historically through Pearson VUE).
Microsoft points candidates toward the following training options for Microsoft Dynamics CRM 2016 Customization and Configuration.
Course work builds the foundation; question practice makes it stick. The 95 practice questions in the ActualCollection MB2-712 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Microsoft Dynamics CRM 2016 Customization and Configuration material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Microsoft Dynamics CRM 2016 Customization and Configuration exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Microsoft Dynamics CRM 2016 Customization and Configuration syllabus is organized into 7 domains. Key areas include Customize Microsoft Dynamics CRM, Data Management, and Solutions and Deployment. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Microsoft Dynamics CRM 2016 Customization and Configuration Sample Questions:
Question 1
You have a Dynamics CRM development environment and a Dynamics CRM production environment.
You have a project solution in the development environment.
You need to import the solution to the production environment as a managed solution.
What should you do?
A. Export an unmanaged solution and select Managed for the package type. Import the exported solution to the production environment.
B. Change the options of the Import Solution dialog box to import the solution as managed.
C. Use the Package Deployer for Microsoft Dynamics CRM to import the unmanaged solution to CRM as managed.
D. Ask a developer to change the options of the import API so that CRM imports the unmanaged solution as managed.
Question 2
You create a business rule that has a Set business required action for a field. The action has a Status of Business Required when a condition is met.
Users report that when they change the value so that the condition is false, the field is still required.
You need to ensure that the field is required only if the condition is true.
What should you do?
A. Create an Else statement that has no conditions and a Set business required action. Configure the action to have a Status to Not Business Required.
B. Change the scope of the business rule to All Forms.
C. Use a business rule formula to set the required level of the field.
D. Create an Else statement that has no conditions and a Set Default action to reset the field to Not Business Required.
Question 3
You have a Dynamics CRM development environment and a Dynamics CRM production environment.
You have a project solution in the development environment
You need to import the solution to the production environment as a managed solution.
What should you do?
A. Export an unmanaged solution and select Managed for the package type. Import the exported solution to the production environment.
B. Change the options of the Import Solution dialog box to import the solution as managed.
C. Use the Package Deployer for Microsoft Dynamics CRM to import the unmanaged solution to CRM as managed.
D. Ask a developer to change the options of the import API so that CRM imports the unmanaged solution as managed.
Question 4
You have a Dynamics CRM organization.
You add a new currency field named Revenue Potential to the account entity.
On a record, you discover that the Revenue Potential field is displayed as 95.66. Other records also display the Revenue Potential field in this format.
You need the Revenue Potential field to be displayed as nn.nnn.
What should you configure?
A. the display format in personal options
B. the Currencies settings in Business Management
C. the Formats tab in System Settings
D. the default currency in personal options
Question 5
You have a Dynamics CRM organization that contains one business unit.
You create a new background workflow in CRM and you enable the workflow to run OnCreate. You are the owner of the workflow.
After you activate the workflow, users report that the workflow fails to run after they create records.
You suspect that the workflow scope is configured incorrectly.
You need to identify which workflow scope prevents the workflow from running after the users create the records.
Which scope should you identify?
A. Parent: Child Business Units
B. User
C. Organization
D. Business Unit
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |
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