Short on time before your MB2-868 exam date? The Microsoft Dynamics CRM 2011 Applications question set from ActualCollection packs 102 practice questions into a format you can work through whenever a spare hour shows up. In 2026, plenty of busy professionals fit their prep into lunch breaks and commutes, and this material is built for exactly that.
Microsoft MB2-868 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Number: | MB2-868 |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 (out of 1000) |
| Related Certifications: | Microsoft Dynamics CRM 2011 Microsoft Certified Professional (MCP) |
| Available Languages: | English |
| Exam Format: | Scenario-based Questions, Case Studies, Multiple Choice |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Retired (no longer active) |
| Exam Price: | $165 USD (varies by region) |
| Sample Questions: |  |
| Exam Way: | Proctored exam delivered via authorized testing centers or online proctoring (historical Microsoft certification delivery model) |
| Pre Condition: | No formal prerequisites; basic understanding of Microsoft Dynamics CRM recommended |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-certifications |
Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Service Management | - Cases and queues - Service level agreements (SLA) and routing |
| Topic 2: Customization and Configuration | - Entity customization and forms - Security roles and access control - Business rules and workflows |
| Topic 3: Sales Management | - Leads, opportunities, and sales processes - Quotes, orders, and invoices management |
| Topic 4: Marketing Automation | - Marketing lists and campaigns - Lead generation and tracking |
| Topic 5: Microsoft Dynamics CRM 2011 Overview | - Core concepts of CRM entities and relationships - System components and architecture |
Microsoft MB2-868 Exam: Frequently Asked Questions
The Microsoft Dynamics CRM 2011 Applications exam is the official Microsoft test registered under exam code MB2-868. Passing it earns you the Dynamics GP 2011 certification, a credential at the Professional level. It is also linked to the related certifications: Microsoft Dynamics CRM 2011, Microsoft Certified Professional (MCP). Microsoft exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Microsoft Dynamics CRM 2011 Applications exam includes 40-60 questions to be completed within 120 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Microsoft Dynamics CRM 2011 Applications exam you need 700 (out of 1000), and the official registration fee is $165 USD (varies by region). A retake is not discounted: a failed attempt means paying the full $165 USD (varies by region) again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No formal prerequisites; basic understanding of Microsoft Dynamics CRM recommended
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Yes. ActualCollection offers a free PDF demo of the Microsoft Dynamics CRM 2011 Applications material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Microsoft Dynamics CRM 2011 Applications exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Microsoft Dynamics CRM 2011 Applications syllabus is organized into 5 domains. Key areas include Customer Service Management, Sales Management, and Marketing Automation. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Microsoft Dynamics CRM 2011 Applications Sample Questions:
You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?
- A. Promote the email message to a campaign response, and then convert the campaign response to a new lead.
- B. Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
- C. Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
- D. Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
Correct Answer: D 🗳️
Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?
- A. The Pipeline Phase field is mandatory.
- B. Opportunities can be created for leads.
- C. All quotes related to an opportunity must be in the same currency.
- D. A Price List is required to add products to an opportunity.
Correct Answer: D 🗳️
In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?
- A. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
- B. Qualify the lead and convert it to an account, a contact, and an opportunity.
- C. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
- D. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
Correct Answer: B 🗳️
In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?
- A. the goal targets
- B. the goal metric
- C. the time period
- D. the roll-up fields
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and
time.
What should you do?
- A. From the service calendar, choose the service activity, and then click Reschedule.
- B. From the service calendar, copy the service activity to a new service activity.
- C. Close the existing service activity as No Show, and then create a new service activity.
- D. Close the existing service activity as Cancelled, and then click Reschedule.
Correct Answer: A 🗳️
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