Hiring managers recognize Microsoft certifications on sight, and the Microsoft Dynamics CRM 2011 Applications exam is the gate you have to pass through. The 102 practice questions at ActualCollection keep your preparation aligned with what the exam actually measures.
Microsoft MB2-868 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Number: | MB2-868 |
| Certificate Validity Period: | Retired, no active validity |
| Exam Format: | Multiple Select, Multiple Choice, Scenario-Based Questions |
| Available Languages: | French, Italian, Spanish, Portuguese (Brazil), Russian, English, Japanese, German, Chinese (Simplified) |
| Exam Duration: | 90–120 |
| Related Certifications: | MB2-876 Extending Microsoft Dynamics CRM 2011 MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration |
| Passing Score: | 700 / 1000 |
| Real Exam Qty: | 75–102 |
| Exam Price: | USD 150 |
| Recommended Training: | Microsoft Dynamics CRM 2011 Applications Official Study Guide Microsoft Official Training Course 80294A |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored onsite at authorized test centers; online proctoring not available |
| Pre Condition: | No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/microsoft-certification/mb2-868 |
Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Sales Applications | 30% | - Manage opportunities and sales pipeline - Set up and track sales goals - Manage leads and lead qualification - Use products, price lists, quotes, orders, and invoices - Work with accounts and contacts |
| Managing Service Scheduling Applications | 19% | - Schedule, reschedule, and manage service activities - Resolve scheduling conflicts - Understand service scheduling concepts - Set up sites, facilities, equipment, and resources - Create and configure services and selection rules |
| Managing Marketing Automation Applications | 27% | - Work with campaign responses - Use sales literature and marketing collateral - Manage marketing lists - Create and manage campaigns |
| Managing Service Management Applications | 24% | - Work with service dashboards and reports - Use knowledge base articles - Create and manage service cases - Manage contracts and entitlements |
Microsoft MB2-868 Certification Exam Q&A
Microsoft Dynamics CRM 2011 Applications is an official Microsoft exam, registered under the code MB2-868. A passing score earns you the Microsoft Certified Technology Specialist (MCTS): Microsoft Dynamics CRM 2011 Applications certification, positioned at the Intermediate level. The credential also connects to MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration, MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment, MB2-876 Extending Microsoft Dynamics CRM 2011, so it can anchor a broader certification path. Because Microsoft designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Candidates face 75–102 questions inside a 90–120 window on the Microsoft Dynamics CRM 2011 Applications exam. That ratio leaves little slack, which is why pacing deserves as much practice as the content itself. Learn to budget your minutes, park stubborn questions instead of wrestling them, and rehearse under a real clock: a few timed runs in the ActualCollection test engine will make the official time limit feel routine rather than threatening.
The passing bar for Microsoft Dynamics CRM 2011 Applications is set at 700 / 1000, and registering for the exam officially costs USD 150. There is no reduced price for a second try: fail, and you pay USD 150 in full again. That makes honest self-testing the cheapest insurance available, so hold off on booking until your ActualCollection practice scores sit clearly above the passing line, attempt after attempt.
No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011
Vendor policies are revised from time to time, so double-check the eligibility details before registering on the official exam page.
Sign-up for the Microsoft Dynamics CRM 2011 Applications exam is handled through the official registration channels listed here.
One practical detail: the exam is delivered Proctored onsite at authorized test centers; online proctoring not available, so plan your logistics accordingly.
Microsoft recommends the following training resources for candidates working toward Microsoft Dynamics CRM 2011 Applications.
- Microsoft Official Training Course 80294A
- Microsoft Dynamics CRM 2011 Applications Official Study Guide
Training gives you the theory, but repetition locks it in. Pair any course with the 102 practice questions in the ActualCollection MB2-868 package and you will know exactly how each topic shows up on exam day.
Absolutely. A free PDF demo of the Microsoft Dynamics CRM 2011 Applications questions is available at ActualCollection, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
ActualCollection offers a 100% money-back guarantee with specific conditions. If you take the Microsoft Dynamics CRM 2011 Applications exam within 60 days of purchase and fail, you may claim a full refund, provided the exam matches your product. Sitting the exam within 3 days of purchase disqualifies a claim, as do downloaded-but-unused products, free materials, and expired orders; the candidate name must also match the payer name. To file, submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the claim is processed within 7 days. If you prefer, you can skip the refund and instead receive two other exam products of equal value at no charge while keeping the update service on your original purchase.
As for delivery: it is immediate. Your files become downloadable the moment payment completes and are also emailed to you within one minute. If nothing shows up within 2 hours, contact customer service. You may install the software on an unlimited number of computers.
Microsoft Dynamics CRM 2011 Applications is divided into 4 official domains. Among the headline areas are Managing Sales Applications (30%), Managing Service Management Applications (24%), and Managing Service Scheduling Applications (19%). Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
Microsoft Dynamics CRM 2011 Applications Sample Questions:
A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?
- A. Synchronize service activity records the employee owns.
- B. Automatically create contact or lead records from tracked email messages while offline.
- C. Automatically create contact or lead records from tracked email messages while online.
- D. Synchronize service activity records assigned directly to resource groups of which the employee is a member.
Correct Answer: C 🗳️
In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?
- A. Marketing list members can be added after the list is activated.
- B. Deleted leads remain in the marketing list.
- C. Deleting a lead also removes the lead from the marketing list.
- D. Marketing list members cannot be qualified until the list is activated and unlocked.
Correct Answer: C 🗳️
You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?
- A. Even
- B. Random
- C. Least Busy
- D. Most Busy
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)
- A. Set the time zone for each user associated with the Boston site to match the time zone of that site.
- B. Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.
- C. Set the service selection rules to choose resources from The same site.
- D. Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.
Correct Answer: B,C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?
- A. Use the Percent Markup: Current Cost pricing method.
- B. Use a Discount List.
- C. Use the Currency Amount pricing method.
- D. Use the Percent of List pricing method.
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
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