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Salesforce Plat-Admn-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator Exam |
| Exam Number: | Plat-Admn-201 (also known as ADM-201) |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator |
| Passing Score: | 65% |
| Certificate Validity Period: | 1 year, renewable annually via free maintenance modules |
| Available Languages: | Portuguese (Brazil), Korean, Chinese (Simplified), German, French, Spanish, Japanese, English, Italian |
| Real Exam Qty: | 60 scored + up to 5 unscored items (65 total) |
| Exam Format: | Multiple-choice, Multiple-select |
| Exam Price: | $200 USD + applicable taxes |
| Exam Duration: | 105 minutes |
| Recommended Training: | Trailhead Learning Path |
| Exam Registration: | Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE / Kryterion) |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on Salesforce administration experience |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201 |
Salesforce Plat-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Object Manager and Lightning App Builder | 15% | - User interface customization
|
| Topic 2: Automation | 15% | - Process automation tools
|
| Topic 3: Productivity and Collaboration | 10% | - Chatter and collaboration features - AppExchange packages - Mobile app configuration - Activity management |
| Topic 4: Configuration and Setup | 15% | - Company-wide settings
|
| Topic 5: Data and Analytics Management | 17% | - Data quality and validation - Data import/export/backup - Data security and sharing - Reports and dashboards |
| Topic 6: Service and Support Applications | 10% | - Case management - Solution and knowledge base - Entitlements and service contracts |
| Topic 7: Sales and Marketing Applications | 10% | - Lead management - Campaigns and products - Opportunity management |
| Topic 8: Agentforce AI | 8% | - Troubleshooting and maintenance - Configuration and security - AI agent capabilities and use cases |
Common Questions About the Salesforce Certified Platform Administrator Exam
The Salesforce Certified Platform Administrator exam is the official Salesforce test registered under exam code Plat-Admn-201. Passing it earns you the Salesforce Certified Platform Administrator certification, a credential at the Associate level. It is also linked to the related certifications: Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder. Salesforce exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Salesforce Certified Platform Administrator exam includes 60 scored + up to 5 unscored items (65 total) questions to be completed within 105 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Salesforce Certified Platform Administrator exam you need 65%, and the official registration fee is $200 USD + applicable taxes. A retake is not discounted: a failed attempt means paying the full $200 USD + applicable taxes again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No formal prerequisites; recommended 6+ months hands-on Salesforce administration experience
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Salesforce Certified Platform Administrator exam goes through the official channels below.
As for the delivery format, the exam is taken Online proctored or onsite testing center (Pearson VUE / Kryterion).
Salesforce points candidates toward the following training options for Salesforce Certified Platform Administrator.
Course work builds the foundation; question practice makes it stick. The 160 practice questions in the ActualCollection Plat-Admn-201 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Salesforce Certified Platform Administrator material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Salesforce Certified Platform Administrator exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Salesforce Certified Platform Administrator syllabus is organized into 8 domains. Key areas include Productivity and Collaboration (10%), Data and Analytics Management (17%), and Object Manager and Lightning App Builder (15%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Salesforce Certified Platform Administrator Sample Questions:
Question 1
A Platform Administrator at Cloud Kicks needs to temporarily remove one dashboard from a shared folder with several dashboards to make some required changes. How should the administrator achieve this?
A. Edit the dashboard properties and move it to a private dashboards folder.
B. Remove the permission set to the dashboard from the users.
C. Create a private group and add the dashboard to it.
D. Remove View access to the shared folder.
Question 2
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
A. The agent will continue conversations using the deactivated agent until reactivated.
B. The agent window automatically closes to prevent new messages.
C. The agent will send a system error message as a response to any new messages.
D. The agent will pause the conversation and resume once reactivated.
Question 3
Which feature gives a sales team the ability to prioritize deals with recent updates in the List view and Kanban view?
A. Opportunity Path
B. Report Filters
C. Deal Change Highlights
D. Big Deal Alerts
Question 4
A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user's conversation with the agent. Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?
A. "Use this action to create a new Salesforce Case record. The goal is to document a customer's issue in the system. Use this when the user's intent is to create a formal record of their problem or question."
B. "Creates a new case record in the system for any type of customer inquiry. The purpose of this is to ensure a record of the interaction is saved."
C. "This action provides the ability to create a new case record in the Salesforce system. Its function is to simply save customer information as a record. Use this when the user wants to create a case."
D. "The createCase code snippet is configured to create a case. It runs in the background to handle the user's request to log a new issue. Its purpose is to solve the customer's issue."
Question 5
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help a Platform Administrator meet the request?
A. Lightning Community
B. Flow Solutions
C. Lightning Data
D. Bolt Solutions
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: B |
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