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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript |
| Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
Salesforce Certified Omnistudio Consultant Sample Questions:
Which two are appropriate use cases for Vlocity/OmniStudio's "Actions" framework within a FlexCard? Choose 2 answers
- A. Compiling Apex classes
- B. Launching an OmniScript with pre-populated context data
- C. Navigating the user to a related record page
- D. Directly modifying Salesforce org-wide sharing settings
Correct Answer: B,C 🗳️
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In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? Choose 2 answers
- A. To minimize the number of elements to be configured
- B. To separate the user interface from changes in thedata sources
- C. To retrieve multiple data sources in a single response
- D. To achieve elastic scaling
Correct Answer: B,C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
- "Open" cases with case description, case open date, case type,
assigned to, and priority fields. Open cases should be highlighted with a red border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using a single FlexCard with three flyouts
- B. Using a single FlexCard with three states
- C. Using three FlexCards
- D. Using a single FlexCard with multiple card filters
Correct Answer: B 🗳️
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A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient. Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Conditions
- B. Batch jobs
- C. Chaining
- D. Try Catch
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
- A. DataRaptor Post Action
- B. DataRaptor Transform Action
- C. Select
- D. DataRaptor Extract Action
- E. Radio
Correct Answer: A,C,E 🗳️
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