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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deployment and Management | 25% | - Security, compliance, and troubleshooting - Virtualization and survivability - Administration, maintenance, and licensing - Solution design and sizing |
| Topic 2: Solution Selling and Customer Engagement | 10% | - Solution recommendation and positioning - Customer requirement analysis - Value proposition and ROI analysis |
| Topic 3: Contact Center Solutions | 20% | - Routing, queuing, and call handling - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization |
| Topic 4: Avaya Team Engagement Solutions Overview | 20% | - Benefits and business value - Introduction to Avaya Team Engagement Solutions - Avaya portfolio and product offerings |
| Topic 5: Unified Communications and Collaboration (UC&C) | 25% | - Avaya Equinox and Aura solutions - Integration with third-party applications - Collaboration tools and endpoints - UC&C architecture and components |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
1. Which two factors distinguish Avaya in the market? (choose two)
A) People-centric innovation
B) Separation of core, applications and devices
C) Distributed deployment and management
D) Closed single vendor approach
E) Open / Multi-vendor
2. Avaya Aura 8.1 added support for some CS1000 Expansion Modules: Key Expansion Modules (KEM), Graphic Expansion Modules (GEM), Add-on Modules (AOM), and Display Based Accessory (DBA) With Avaya Aura 8.1, what type of sets utilize GEM and KEM expansion modules?
A) GEM and KEM for UNIStim and KEM for digital
B) GEM for UMIStim and KEM for digital
C) GEM and KEM for UNIStim and GEM for digital
D) GEM and KEM for UNIStim and digital
E) KEM for UNIStim and GEM for digital
3. Which two characteristics of the Avaya strategy provide value and lower total cost of ownership for its customers? (Choose two)
A) Vendor interoperability
B) Minimal hardware in favor of virtualization options
C) Complex server clusters
D) "rip and replace"
E) Proprietary standard
4. You have a customer who through acquisitions has 4 locations with separate Communication Manager (CM) installations. They have 6000 employees. they have a requirement to support mobile workforce that moves from office to office they also have a requirement to modernize and provide survivability and simplify management.
Which strategy will meet there needs?
A) Upgrade to 8.1, set up one active CM, one Survivable core and two Survivable remotes Survivable Remotes.
B) Upgrade to 8.1, set up two active main CMs and two Survivable Core CMs
C) Upgrade to 7.x or 8.x and set up all four locations as Survivable Core.
D) Upgrade to 7. x or 8.x, set up one active CM, set up the other three CMs as Survivable Core
5. Customers have varying degrees of experience and success with videoconferencing. When proposing video endpoints, selecting the endpoint that will address the issue they have witnessed or potential issues they have heard or read about is essential. the xT5000 addresses many of the common customer issues.
From the XT5000 Feature drop-down list, match the customer issue with the Avaya IX Room System xT5000 feature that addresses or resolves the issue. (Use each feature only once.)
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: D | Question # 5 Answer: Only visible for members |





