2024 Current Salesforce-Loyalty-Management dumps Preparation through Our Practice Test
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NEW QUESTION # 18
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the program and member are in an active status
- B. Adjust points on the member record to trigger member benefits actions
- C. Issue a promotion to the member of the mission benefits
- D. Confirm the member is assign to the correct tier and that tier has benefits
Answer: D
NEW QUESTION # 19
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Qualifying Points
- B. Non-Qualifying and Qualifying Points
- C. Non-Qualifying Points
- D. Tier Qualifying Points
Answer: C
NEW QUESTION # 20
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three
- A. Enable Service Connector for Promotion Escalations.
- B. Automatically Generate a New Individual Relationship
- C. Enable Connector Settings on all the Loyalty Objects
- D. Transmit Loyalty Promotion Segments to Marketing Cloud
- E. Activate and Publish the Segment
Answer: A,B,E
NEW QUESTION # 21
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
- A. CLAAnalytics base admin
- B. Loyalty Analytics User
- C. CRM Analytics User
- D. Data pipeline user
Answer: A
NEW QUESTION # 22
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - B. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
Answer: D
NEW QUESTION # 23
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Activate the voucher assignment batch.
- B. Use the "issue Voucher" flow template.
- C. Use Issue voucher from the Loyalty Program Member page.
- D. Assign a voucher definition from the customer's Loyalty Program Member.
Answer: C
NEW QUESTION # 24
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
Answer: B
NEW QUESTION # 25
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Created Date
- B. Reporting Enabled (Boolean)
- C. Last Modified Date
- D. Current Member Count
Answer: A,C
NEW QUESTION # 26
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Loyalty Program Member Related List
- B. Account page
- C. Loyalty Program Member page
- D. Contact page
- E. Transaction Journal
Answer: A,C,E
NEW QUESTION # 27
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
- A. Create an schedule process to call the external system.
- B. Create with the external system to create Transaction Journals.
- C. Create customer web service with Order Object
- D. Download an app from the AppExchange to connect Salesforce and the external system.
Answer: B
NEW QUESTION # 28
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. CLAAnalytics Base Admin
- B. Data Pipelines Base User
- C. Loyalty Analytics admin
- D. Rule Engine Designer
Answer: B
NEW QUESTION # 29
In which two scenarios should an Administrator use member engagement attributes?
- A. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
- B. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
- C. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- D. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
Answer: A,B
NEW QUESTION # 30
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Schedule-Triggered Flow
- B. Evaluation Flow
- C. Screen Flow
- D. Autolaunched Flow (No Trigger)
Answer: A,B
NEW QUESTION # 31
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- C. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- D. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
Answer: B,C,E
NEW QUESTION # 32
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
- B. Create a new segment within CDP.
- C. Add the Segmented "Loyalty program members" to a new "Campaigns".
- D. Create a custom report using "Salesforce reports".
Answer: A,B
NEW QUESTION # 33
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
- A. transaction Journal Type & Transaction Journal Subtype
- B. Journal Type & Journal Subtype
- C. Loyalty Member Currency & Transaction Journal
- D. Loyalty Ledger & Transaction Journal
Answer: B
NEW QUESTION # 34
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- B. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
- C. Use the standard Order Lookup of the Transaction Journal Object
- D. Use standard Order Lookup on the Loyalty Ledger object
Answer: C
NEW QUESTION # 35
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: A
NEW QUESTION # 36
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Resetting tier points
- B. Loyalty member enrollment
- C. Loyalty membership merge
- D. Loyalty member profile
Answer: B,D
NEW QUESTION # 37
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Batch Management
- B. Data Processing Engine
- C. Quick Actions
- D. Decision Table
Answer: B
NEW QUESTION # 38
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