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NEW QUESTION # 52
Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention. Which solution should the Consultant recommend?
- A. Create a Chatter Feed page layout
- B. Create Chatter topics
- C. Increase Chatter Feeds bookmark limit
- D. Increase the Chatter follower limit
- E. Create Chatter Streams
Answer: E
NEW QUESTION # 53
Universal Containers' current solution for managing its forecasts is cumbersome. The sales managers do NOT have visibility into their teams' forecasts and are NOT able to update the forecasts. As a result, the managers are continually asking their sales representatives to provide updated forecast data via email or phone. Which two solutions should a consultant recommend to help Universal Containers improve the management of their forecasts? (Choose two.)
- A. Create forecast Chatter groups where sales representatives can post and share their forecasts.
- B. Configure weekly customized forecast reports and dashboards to be emailed to sales management.
- C. Enable override forecast permission in the Manager's profile.
- D. Create a forecast hierarchy and assign managers to the forecast manager role.
Answer: C,D
NEW QUESTION # 54
Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure the Return Of Investment (ROI) of the people in the purchased list. Which solution should the Consultant recommend?
- A. Import the list as new leads and update the lead source to "Purchased Lead".
- B. Create a campaign for this list, import the list as leads, and add them to the campaign.
- C. Create a new custom object for purchased leads.
- D. Import the list as new leads using the import wizard.
Answer: B
NEW QUESTION # 55
The sales team at Cloud kicks Cloud has roughly 100 members. The sales director has requested that newly created reports be shared with the sales team.
How should the consultant efficiently share these reports?
- A. Create a report folder, add members to a Private Group, and share the Report folder.
- B. Create a report folder, add members in a specific Role, and share the Report folder.
- C. Create a report folder, add members in a specific Queue, and share the Report folder.
- D. Create a report folder, add members in a specific profile, and share the Report folder.
Answer: B
NEW QUESTION # 56
What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers
- A. Once enabled, multiple currencies cannot be disabled.
- B. Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.
- C. Reports on these objects support multiple currencies: Accounts, Opportunity, Lead, case, and Opportunity product schedules.
- D. After enablement, primary currency display in the parenthesis and the secondary amount displays as usual.
Answer: C,D
NEW QUESTION # 57
Cloud Kicks noticed its data quality has degraded since its initial Sales 'Cloud Hs ion and is working with a co to ip a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data.
Which two areas could be improved by using third-party data enrichment tools?
Choose 2 answers
- A. Roles and record ownership
- B. Monitoring changes and updates
- C. Naming and formatting
- D. Validation rules
Answer: B,D
NEW QUESTION # 58
A couple of users at Cloud Kicks (CK) own more than 10,000 records. The CK admin has noticed that making changes to the sharing model is taking increasingly more time.
What are two solutions the consultant should implement to resolve the Issue?
Choose 2 answers
- A. Move the users to the top of the role hierarchy.
- B. Move the users to the bottom of the role hierarchy.
- C. Mass transfer the records to another role in the role hierarchy.
- D. Remove the users from the role hierarchy.
Answer: A,C
NEW QUESTION # 59
Cloud Kicks currently supports three business lines within a single Salesforce instance:
Running, Athleisure, and Celebrity Co-Branded. The VP of Atheisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often details the monthly project management meeting, which limits the amount of time available to cover other critical topics.
Which two strategies should the consultant recommend to address these issues?
Choose 2 answers
- A. Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development.
- B. Divide the development team into three units/tracks to support each line of business independently.
Answer: A,B
NEW QUESTION # 60
Cloud Kicks has requested a Statement of Work (SOW) that dearly states who will train users on new features and how the training will be delivered.
Which two sections of a SOW should the consultant discuss further with Cloud Kicks to meet the requirement?
Choose 2 answers
- A. Scope
- B. Approach
- C. Terms and Conditions
- D. Background
Answer: A,B
NEW QUESTION # 61
A sales manager wants a report that reflects all activities in the manager's accounts, including contacts and opportunities. Which report should the sales manager use?
- A. Activities report on accounts and opportunities the manager owns
- B. Activities report on accounts the manager owns
- C. Activities report on accounts and contacts the manager owns
- D. Activities report on accounts, contacts and opportunities the manager own
Answer: D
NEW QUESTION # 62
What type of field do Administrators use when creating a junction object?
- A. Master-detail
- B. Formula
- C. Text area
- D. Look-up
Answer: A
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=relationships_manytomany.htm&type=5
NEW QUESTION # 63
Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account.
Which solution should a consultant recommend?
- A. Create a dashboard that uses a report grouping opportunities by Account.
- B. Enable Location Services and add the Account Address field to the Opportunity page layout.
- C. Using Tableau CRM, import a data lens with the State and City for all opportunities.
- D. Using Salesforce Maps, configure a Data Layer showing open opportunities.
Answer: B
NEW QUESTION # 64
Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce.
Which contacts should the consultant migrate from the marketing application to leads in Salesforce?
- A. Qualified contacts
- B. Active contacts
- C. All contacts
- D. New contacts
Answer: A
NEW QUESTION # 65
Which two are purposes of the AppExchange? (Choose two.)
- A. Administrators can download and customize pre-built dashboards and reports.
- B. Customers can share and install apps published by Salesforce partners.
- C. Support users can install the Salesforce Console for Service custom app.
- D. Partners can download accounts and contacts to collaborate on sales deals.
Answer: B,C
NEW QUESTION # 66
Northern Trail Outfitters (NTO) wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?
- A. Force.com Sites
- B. Customer Community
- C. Salesforce1 Sites
- D. Site.com
Answer: D
NEW QUESTION # 67
Cloud Kicks needs to associate some Contacts with many Accounts. Which solution should a consultant recommend meeting this requirement?
- A. Use the Contact to Multiple Accounts feature.
- B. Use the Contact roles related list on Accounts.
- C. Add a custom Account lookup field on the Contact.
- D. Add Contact to the partners related list on other Accounts.
Answer: A
NEW QUESTION # 68
Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calender applications. UC wants to report on these activities in Salesforce.
Which two actions should the consultant recommend?
Choose 2 answers
- A. Implement Inbox to sync Outlook or Gmail calender events.
- B. Log emails with records in Salesforce from Outlook or Gmail.
Answer: A,B
NEW QUESTION # 69
Cloud Kicks wants to boost importance of its sales stages and its role in the company's sales methodology. Cloud Kicks also wants to enhance precision of its sales forecast. Which 2 steps should be taken to ensure the Sales process is mapped to meet the requirements? Choose 2 answers
- A. Assign appropriate sales stages
- B. Assign forecast percentages.
- C. Assign accurate probability to each stage
- D. Map sales probability values to forecast categories.
- E. Map Opportunity stages forecast categories.
- F. Map forecast probability to Opportunity probability.
Answer: C,E
NEW QUESTION # 70
Each year, representatives from Universal Containers attend two major industry conferences that Generate a large volume of leads. A few months after leads have been converted to opportunities, the team wants to determine the return on Investment (ROI) for each industry conference.
Which solution should the consultant recommend?
- A. Create a mufti-select picklist, and ask representatives to select which conference (s) influence the lead.
- B. Create industry events as Campaigns, add leads as Campaign Members, and utilize Customizable Campaign influence.
- C. Create a Slack channel for each industry conference and mention this channel on all new leads.
- D. Create the Campaigns related list on the Lead page layout, and associate new leads with a Campaign.
Answer: A
NEW QUESTION # 71
Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model. How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?
- A. Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.
- B. Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.
- C. Add Renewals and Sales Operations team members to a sales user's default Opportunity team.
- D. Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.
Answer: A
NEW QUESTION # 72
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