[Sep 25, 2021] Latest 500-450 Exam with Accurate Implementing and Supporting Cisco Unified Contact Center Enterprise PDF Questions
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NEW QUESTION 26
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
- B. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
- C. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
- D. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
- E. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
Answer: D,E
NEW QUESTION 27
Which two statements about installation and deployment of Cisco UCCE VMs on VMware ESXi hosts are true? (Choose two.)
- A. Disable hyper-threading, but you can over-subscribe the vCPU and vRAM.
- B. Enable hyper-threading at the Guest OS level.
- C. Enable hyper threading at the hypervisor level.
- D. You cannot enable hyper-threading at the hypervisor level.
- E. Enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
Answer: B,D
NEW QUESTION 28
Which CVP dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment prior to release 11.x?
- A. agent device, CUCM VRU, ringtone, survivability
- B. agent device, network VRU, ringtone, survivability
- C. agent device, network VRU, ringtone, error
- D. dialed number, network VRU, ring back, error
Answer: C
NEW QUESTION 29
When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?
- A. signaling sip forward unconditional
- B. signaling forward conditional
- C. signaling forward unconditional
- D. signaling forward unconditional sip info
- E. signaling forward conditional sip info
Answer: C
NEW QUESTION 30
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?
- A. utils dbreplication runtimestate
- B. show dbreplication status
- C. utils dbreplication summary
- D. utils dbreplication
Answer: A
NEW QUESTION 31
Refer to the exhibit. While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured.
Which option describes what the log file indicates?
- A. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- B. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
- C. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- D. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
- E. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
Answer: C
NEW QUESTION 32
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
- B. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
- C. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
- D. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
Answer: D
NEW QUESTION 33
In the Cisco Unified Contact Center Enterprise solution, if the Cisco Unified Communications Manager subscriber for the Cisco voice gateway is down, how will incoming calls be treated?
- A. The voice gateway will use the alternative/backup subscriber in the cluster for call control.
- B. The voice gateway will reroute the call to a secondary CTI route point.
- C. The voice gateway will route around the subscriber to an IP IVR port.
- D. The call will get a "fast busy" and be terminated by the gateway.
Answer: A
NEW QUESTION 34
Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)
- A. As an option, set the dial plan with 9292*.
- B. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
- C. As an option, set the dial plan with 9191*.
- D. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
- E. The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100. - F. The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.
Answer: B,C,E
NEW QUESTION 35
Which option is needed is needed to "user.microapp.media_server=http://mediaserver value on ICM scripts prior to release of 10.x?
- A. No default "mediaserver" in CVP configuration
- B. Mapping an IP address to hostname on VXML gateway
- C. Mapping an IP address to hostname on Cisco UCCE
- D. CVP to route calls to "mediaserver"
Answer: B
NEW QUESTION 36
Refer to the exhibit.
In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?
- A. BAStatus is not empty.
- B. callVariable1 is not equal to 1.
- C. BAAccountNumber is not empty.
- D. BACampaign is not empty.
- E. BAStatus is not equal to 1.
Answer: A
NEW QUESTION 37
Which three rules apply when configuring agent teams? (Choose three.)
- A. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
- B. An agent can be a member of only one agent team.
- C. An agent team can have only one primary supervisor.
- D. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
- E. An agent team can have multiple primary supervisors but can only be a member of one teams.
- F. An agent team can have multiple primary supervisors.
- G. An agent team can have only one primary supervisor but can be a member of multiple teams.
- H. An agent can be a member of multiple agent teams.
Answer: B,C,D
NEW QUESTION 38
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page.
Which three devices show an operating status? (Choose three.)
- A. Cisco Unified Communications Manager
- B. VXML gateway
- C. Cisco Unified Contact Center Enterprise server
- D. Cisco Unified CVP call server
- E. SIP proxy server
- F. Cisco Unified CVP reporting server
- G. Cisco Unified CVP VXML server
Answer: D,F,G
NEW QUESTION 39
Within Cisco UCCE, which process handless communication between the router and peripheral gateway components?
- A. ccagent
- B. opcs
- C. mds
- D. dbagent
Answer: A
NEW QUESTION 40
Refer to the exhibit. Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting.
Which call is answered first?
- A. The call that traversed through the D path.
- B. The call that traversed through the C path.
- C. The call that traversed through the B path.
- D. The call that traversed through the A path.
Answer: D
NEW QUESTION 41
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?
- A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- B. Phone Join Across Lines feature is enabled.
- C. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
- D. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- E. MAC address of the phone not associated with PG user.
Answer: A
NEW QUESTION 42
Refer to the exhibit.
While a Whisper Announcement call is being troubleshooted, the Cisco Unified Contact Center Enterprise Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?
- A. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to OPC.
- B. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- C. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
- D. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- E. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
Answer: D
NEW QUESTION 43
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the error message has been found in the log. What is the likely cause of this error?
- A. The agent's CTIOS client is running a lower version than the CTIOS on the Peripheral Gateway.
- B. The agent's phone is not associated with the PG User.
- C. The client cannot communicate with the CTIOS on port 42028.
- D. The agent's password was typed incorrectly or is not valid.
Answer: B
NEW QUESTION 44
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
- A. Cluster Manager
- B. System Application Agent
- C. Cisco Dirsync
- D. Cisco Tomcat
- E. Cisco DB
Answer: D
NEW QUESTION 45
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings.
Which service must be restarted for changes to take effect?
- A. Cluster Manager
- B. System Application Agent
- C. Cisco Dirsync
- D. Cisco Tomcat
- E. Cisco DB
Answer: D
NEW QUESTION 46
Which microapps can capture DTMF from the caller in the CVP environment?
- A. Play Media, Get Speech, and Get Digits
- B. Get Speech, Menu, and get Digits
- C. Menu, play Media, and get Digits
- D. Menu and Get Digits
Answer: B
NEW QUESTION 47
In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool?
(Choose three.)
- A. trace precall /on
- B. trace routing /on
- C. trace closedcalls /on
- D. trace *low* /on
- E. trace csta* /on
- F. trace *event /on
Answer: A,E,F
NEW QUESTION 48
Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?
- A. updateApp.bat
- B. getVersions.bat
- C. status.bat
- D. displayApp.bat
Answer: C
NEW QUESTION 49
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
- A. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
- B. Test your scripts to ensure that all routing logic is correct.
- C. Configure default labels for each skill group using the Configuration Manager.
- D. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
- E. Configure default labels for each dialed number using the Configuration Manager.
- F. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
Answer: A,E,F
NEW QUESTION 50
Which three rules apply when configuring agent teams? (Choose three.)
- A. An agent can be a member of only one agent team.
- B. An agent team can have only one primary supervisor.
- C. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
- D. An agent team can have multiple primary supervisors but can only be a member of one teams.
- E. An agent team can have multiple primary supervisors.
- F. An agent team can have only one primary supervisor but can be a member of multiple teams.
Answer: A,B,C
NEW QUESTION 51
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