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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam
Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:
1. Salesforce Security and Custom Objects
- Territory Management
- Determining Appropriate Sharing Solutions
- Data Relationships
- Restricting and Extending Object, Record, and Field Access
2. Automation, Change Management, and Auditing
- Deployment Tools
- Auditing and Monitoring
- Sandboxes
- Change Management Options
3. Analytics and Data Management
- Report Types
- Dashboards
- Data Quality Features and Policies
- Creating Reports
4. Sales, Service, and Content Applications
- Salesforce Knowledge
- Products, Price Books, Schedules, and Quotes
- Forecasting
- Content Management
- Entitlements
- Service Cloud Console Toolkit
5. Customization: Fields
- Create selection fields: picklists and lookups
- Create new custom fields
- Work with page layouts
- Maintain data quality
- Work with record types and business processes
- Administer standard fields
- Create formula fields
6. Managing Data
- Import new records using import wizards
- Update existing records with the data loader
- Keep records up to date with Data.com and social accounts and contacts
- Back up data with a weekly export
- Mass transfer records between users
- Mass delete records
7. Reports and Dashboards
- Build dashboards
- Create new reports with the report builder
- Filter reports
- Print, export, and email reports
- Run and modify reports
- Summarize report data with formulas and visual summaries
8.Automation
- Automate leads and cases
- Manage email administration
- Set up workflow rules and Process Builder
9. Managing the Support Process
- Automate the support process
- Analyze support data with reports and dashboards
- Enable collaboration in the Service Cloud
- Understand the Salesforce Console
Salesforce CRT-211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Applications | 10% | - Forecasting
|
| Topic 2: Service Cloud Applications | 10% | - Knowledge management
|
| Topic 3: Process Automation | 20% | - Business process automation
|
| Topic 4: Analytics, Reports and Dashboards | 13% | - Advanced reporting
|
| Topic 5: Change Management | 7% | - Metadata deployment
|
| Topic 6: Auditing and Monitoring | 10% | - System troubleshooting tools
|
| Topic 7: Security and Access | 20% | - Record and field level security
|
| Topic 8: Objects and Applications | 19% | - Custom object relationships
|
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