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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Application Development | 15% | - Center-out architecture - Pega Blueprint and application design - Coexistence strategies - Modular Enterprise Reuse - Customer Service Constellation transition |
| Channels | 20% | - Email bots and agentic channels - Pega Call configuration - Pega Digital Messaging - Pega Voice AI |
| Reporting and Insights | 5% | - Operational dashboards - Insights creation |
| Interaction Management | 20% | - Dialogs configuration - Pega Knowledge Buddy and content management - Business Conditions - Customer Verification - Agent suggestions and guidance |
| Core Business Outcomes | 5% | - Contact center foundations - Contact center value drivers |
| Data Integration | 15% | - Common Data Model - Entity relationships and configuration - External data integration and storage options |
| User Experience | 20% | - Composite best practices - Composite tabs and agent interface configuration - Constellation UX best practices |
