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Nortel 920-176 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Initial Configuration | 25% | - Post-installation verification - Server requirements and prerequisites - Software installation and setup |
| Topic 2: Integration & Advanced Features | 10% | - Reporting and performance monitoring - Integration with Communication Control Toolkit |
| Topic 3: Contact Center Multimedia Overview & Architecture | 20% | - Integration with Contact Center Manager - Architecture and deployment models - System components and services |
| Topic 4: Maintenance, Troubleshooting & Security | 20% | - Common issues and resolution - Security configuration and permissions - System monitoring and backup |
| Topic 5: Multimedia Channels Configuration | 25% | - Unified queue management - Web chat and web callback setup - Email management and routing |
