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Mail Management
To answer the questions from this domain, the individuals must have the skills in managing mail-related DNS settings, diagnosing & resolving mail routing issues, configuring mail routing rules, as well as configuring general mail settings. The applicants should also have the proficiency in configuring and managing compliance, security, and spam rules.
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Thus, the first thing the candidate is advised to do is to review the exam guide available. There you will find a complete list of topics you may encounter on the test, including:
- Handling mail. In this section your skills to operate mail-related DNS settings, solving mail routing issues, managing security, spam rules, mail routing rules will be checked.
- Advancing Google Workspace collaboration and adoption. In this domain you should demonstrate how skilled you are to create team project sites, simple workflow using App Maker or simple processes using Apps Script. To add more, you should keep pace with Google Workspace updates and be aware of all its new features as well as functionality.
- Configuring and handing endpoint access means that you are completely prepared to configure mobile devices both personal and company-owned, provision and enable Chrome devices, operate Android apps as well as Chrome apps, and be proficient in configuring network settings.
- Managing resource, user, and Shared Drive lifestyle. This section tests your skills to provide various operations with users, which include their adding, removing, managing their licenses. Your ability to manage groups, contacts, and organizational structure will also be tested. In addition, you also should be knowledgeable of how to troubleshoot GCDS and GSPS, implement Apps Script to automate tasks.
- Monitoring organizational operations. This section tests your ability to manage alerts, troubleshoot error logs, detect data leakage issues, set up and use audits and reports.
- Configuring and managing content access. This domain is all about checking your skills in managing Vault, Drive and Shared Drive, implementing data security, and operating third-party applications and access.
- Configuring and controlling Google Workspace services implies that you are able to manage Google Workspace core apps and services integrations, administer Google Workspace Services, and implement automation.
- Dealing with Google Workspace authorization and access: in this part you should demonstrate your skills in applying 2-step verification, data protection, perimeter security, implementing third-party SSO for Workspace, operating SSO for third-party apps and managing access to third-party sites and apps.
Reference: https://cloud.google.com/certification/collaboration-engineer
Google Professional-Collaboration-Engineer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Monitoring Organizational Operations | - Using audit and usage reports - Analyzing operational data - Setting up alerts and notifications - Troubleshooting service and performance issues |
| Topic 2: Configuring and Managing Content Access | - Configuring Google Vault for retention and compliance - Enforcing content policies and rules - Setting file sharing and permissions - Managing data security and loss prevention |
| Topic 3: Managing User, Resource, and Shared Drive Lifecycles | - Configuring and managing Shared Drives and resources - Provisioning and deprovisioning accounts - Synchronizing directories with LDAP/Active Directory - Managing organizational units and structure |
| Topic 4: Advancing Google Workspace Adoption and Collaboration | - Measuring adoption and satisfaction - Designing custom collaboration solutions - Promoting best practices and user training - Automating workflows with Apps Script and APIs |
| Topic 5: Configuring and Managing Endpoint Access | - Configuring network and access controls - Managing mobile devices and Chrome OS - Managing apps and extensions - Enforcing device policies and security rules |
| Topic 6: Planning and Implementing Authorization and Access | - Managing SSO and third-party identity integration - Managing API and application access permissions - Configuring security settings and 2-step verification - Designing and implementing access policies |
| Topic 7: Controlling and Configuring Google Workspace Services | - Managing service rollout and feature releases - Enabling/disabling services for users and OUs - Configuring Gmail, Calendar, Drive, Meet, and other core services - Integrating with third-party applications |
| Topic 8: Managing Mail | - Configuring routing and delivery settings - Troubleshooting mail flow and issues - Managing groups and distribution lists - Implementing compliance and security policies |
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