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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Workflow Custom Variable chatDomain to a valid value.
B) Set the Workflow Custom Variable liveChatDomain to a valid value.
C) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
D) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.

2. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Unified CM IM&P
B) Webex Edge Connect
C) Expressway-E clustering
D) Webex AI Assistant

3. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Add the Media Stream node after the Agent Answered event.
B) Configure the Scripted AI Agent.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Ensure the Condition node is present in the flow for post activities.

4. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
B) Set up a Receive node that uses a custom event that matches the Webex bot email.
C) Set up a Receive node that uses a custom event that matches the user email.
D) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.

5. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.wbx.com:443
B) *.ciscoccservice.com:443
C) *.wxcc.com:443
D) *.amazonaws.com
E) *.ucce.com:443

Solutions: