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Apple Macintosh Service Certification Sample Questions:

1. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

A) RAM
B) Power adapter
C) Logic board
D) Optical drive

2. To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

A) Start up from a known-good startup volume.
B) Verify the hard disk with Disk First Aid.
C) Replace the built-in display.
D) Reinstall the appropriate Mac OS.

3. Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

A) Credit card information.
B) Name, mailing address, phone number, email address
C) Apple product serial number and date of purchase
D) Discussion blog postings mentioning Apple

4. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of the hard disk are read into RAM before sleep.
B) The contents of the hard disk are encrypted before sleep.
C) The contents of RAM are written to hard disk before sleep.
D) The contents of RAM are written to NVRAM before sleep.

5. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the front inlet fan assembly.
B) Remove the Optical Drive and Carrier.
C) Remove the hard drive carriers.
D) Remove the processor tray.

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