A free demo to start, 365 days of updates, a clearly stated money-back policy, and 24/7 customer support: ActualCollection wraps the entire Oracle B2B Service 2020 Implementation Essentials preparation journey into one purchase. In 2026, that is what one-stop 1Z0-1064-20 prep looks like.
Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Related Certifications: | Oracle CX Service Oracle Service Cloud |
| Exam Price: | $245 USD |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-based Questions, Multiple Select |
| Real Exam Qty: | 55-65 |
| Passing Score: | 65-70% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | Oracle University Training - B2B Service 2020 |
| Exam Registration: | Oracle Certification Portal Pearson VUE Oracle Exams |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored (Pearson VUE) or authorized test center |
| Pre Condition: | No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended. |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 |
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Knowledge base configuration and usage - Search and content delivery |
| Service Request Management | - Service request lifecycle - Queues, assignment, and routing |
| Reporting and Analytics | - Performance and service metrics - Standard reports and dashboards |
| Oracle B2B Service Overview | - Core components and capabilities - Architecture and key concepts of Oracle B2B Service |
| Integrations and Data Management | - Integration with external systems - Data import/export and migration tools |
| Application Configuration | - Business rules and process automation - Workspace and UI configuration |
| Security and Access Control | - Roles, permissions, and profiles - Data access and visibility rules |
Your Oracle B2B Service 2020 Implementation Essentials Questions, Answered
Oracle B2B Service 2020 Implementation Essentials is an official Oracle exam, registered under the code 1Z0-1064-20. A passing score earns you the Oracle B2B Service 2020 Implementation Essentials certification, positioned at the Professional level. The credential also connects to Oracle Service Cloud, Oracle CX Service, so it can anchor a broader certification path. Because Oracle designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Candidates face 55-65 questions inside a 90 minutes window on the Oracle B2B Service 2020 Implementation Essentials exam. That ratio leaves little slack, which is why pacing deserves as much practice as the content itself. Learn to budget your minutes, park stubborn questions instead of wrestling them, and rehearse under a real clock: a few timed runs in the ActualCollection test engine will make the official time limit feel routine rather than threatening.
The passing bar for Oracle B2B Service 2020 Implementation Essentials is set at 65-70%, and registering for the exam officially costs $245 USD. There is no reduced price for a second try: fail, and you pay $245 USD in full again. That makes honest self-testing the cheapest insurance available, so hold off on booking until your ActualCollection practice scores sit clearly above the passing line, attempt after attempt.
No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended.
Vendor policies are revised from time to time, so double-check the eligibility details before registering on the official exam page.
Sign-up for the Oracle B2B Service 2020 Implementation Essentials exam is handled through the official registration channels listed here.
One practical detail: the exam is delivered Online proctored (Pearson VUE) or authorized test center, so plan your logistics accordingly.
Oracle recommends the following training resources for candidates working toward Oracle B2B Service 2020 Implementation Essentials.
Training gives you the theory, but repetition locks it in. Pair any course with the 78 practice questions in the ActualCollection 1Z0-1064-20 package and you will know exactly how each topic shows up on exam day.
Absolutely. A free PDF demo of the Oracle B2B Service 2020 Implementation Essentials questions is available at ActualCollection, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
ActualCollection offers a 100% money-back guarantee with specific conditions. If you take the Oracle B2B Service 2020 Implementation Essentials exam within 60 days of purchase and fail, you may claim a full refund, provided the exam matches your product. Sitting the exam within 3 days of purchase disqualifies a claim, as do downloaded-but-unused products, free materials, and expired orders; the candidate name must also match the payer name. To file, submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the claim is processed within 7 days. If you prefer, you can skip the refund and instead receive two other exam products of equal value at no charge while keeping the update service on your original purchase.
As for delivery: it is immediate. Your files become downloadable the moment payment completes and are also emailed to you within one minute. If nothing shows up within 2 hours, contact customer service. You may install the software on an unlimited number of computers.
Oracle B2B Service 2020 Implementation Essentials is divided into 7 official domains. Among the headline areas are Security and Access Control, Knowledge Management, and Service Request Management. Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Question 1
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C. Resolution is due on Saturday, 2 PM EST.
D. First Response is due on Friday, 12 noon EST.
Question 2
Which two options are true about role synchronization for Digital Customer Service (DCS)?
A. is required for every DCS instance
B. is real time
C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D. also synchronizes userIDs and passwords between DCS and Engagement Cloud
Question 3
In which three situations can default coverage be applied?
A. for a specific SR status
B. for a specific SR category
C. for a specific period of time
D. to a specific customer account
E. globally, to all service requests that do not have any other coverage
Question 4
Which two keyboard shortcuts can be modified?
A. Create Service Request
B. Save and Continue
C. Cancel
D. Save and Close
E. OK
Question 5
Which two are true characteristics about the lifecycle of a service request?
A. Users can reopen a service request when the status is set to "Closed".
B. Users can reopen a service request when the status is set to "Resolved".
C. "Closed" status is set by an automatic job after a specified number of days.
D. "Customer working" is one of the five seeded status types.
E. If required, users can manually set the "Closed" status for a service request.
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: A,B | Question 3 Answer: B,C,E | Question 4 Answer: A,E | Question 5 Answer: B,C |





