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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
| Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
| Site Configuration and Administration | - Search priority and keywords - Message templates and variables - Passport configurations - System settings and configuration |
| Application Appearance | - Create Navigation Sets - Create and implement Workspaces - Configure Customizable Menus - Design Agent Interfaces |
| Customer Portal | - Portal access control - Self-service functionality setup - Portal deployment and configuration |
| Staff and Profile Management | - Create and manage profiles - Set up staff accounts and roles - Define permissions and access rights - Configure agent workflows |
