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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A financial company uses an external system for pricing and quotation.
What is the recommended approach to use the pricing and discount rules in the external system within Salesforce during the loan application process?

A) Rebuild the logic used in the external system using Apex.
B) Use the Apex callout to retrieve the latest information from the external system during the loan application process.
C) Use the API callout component in Process Builder to retrieve the latest information from the external system during the loan application process.
D) Use an external object to store pricing and discount information.

2. A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

A) Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
B) Implement Aloha template for students to access email with Salesforce Authenticator app.
C) Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
D) Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.

3. A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A) Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.
B) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
C) When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.
D) Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.

4. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Queues and Assignment rules
B) Apex trigger on a Case object
C) Auto Response rules and Support Processes
D) Auto-launched Flow with a Record Trigger

5. Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

A) Manage B2C Commerce geolocation data for stores on an order by order basis.
B) Marketing Cloud Mobile Push is required for this solution and must be enabled.
C) Manage inventory data inside of B2C Commerce so it is easier to parse by store.
D) Manage inventory data inside of Salesforce OMS so it is easier to parse by store.

Solutions: