A free demo to start, 365 days of updates, a clearly stated money-back policy, and 24/7 customer support: ActualCollection wraps the entire SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 preparation journey into one purchase. In 2026, that is what one-stop C-TCRM20-72 prep looks like.
SAP C-TCRM20-72 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 |
| Exam Number: | C-TCRM20-72 |
| Exam Price: | $550 USD (varies by country/region) |
| Related Certifications: | SAP Certified Application Associate - SAP Customer Relationship Management SAP CRM |
| Passing Score: | Approximately 65% |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Does not expire (subject to SAP certification policy updates) |
| Available Languages: | English |
| Exam Format: | Multiple Response, Multiple Choice |
| Recommended Training: | SAP Learning Hub - CRM Fundamentals SAP CRM 7.0 Training Courses |
| Exam Registration: | SAP Training and Certification Shop SAP Certification Hub |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center-based exam via SAP Certification portal |
| Pre Condition: | Basic understanding of business processes and SAP navigation is recommended. No formal prerequisites required. |
| Official Syllabus URL: | https://learning.sap.com/certification |
SAP C-TCRM20-72 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Management and Integration | - Master data and replication
|
| Topic 2: SAP CRM Overview and Fundamentals | - CRM concepts and business processes
|
| Topic 3: SAP CRM Application Areas | - Marketing, Sales, and Service processes
|
| Topic 4: Configuration and Customizing | - Basic configuration settings
|
| Topic 5: SAP CRM Architecture and Components | - System architecture
|
Your SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Questions, Answered
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 is an official SAP exam, registered under the code C-TCRM20-72. A passing score earns you the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 certification, positioned at the Associate level. The credential also connects to SAP CRM, SAP Certified Application Associate - SAP Customer Relationship Management, so it can anchor a broader certification path. Because SAP designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Candidates face 80 questions inside a 180 minutes window on the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam. That ratio leaves little slack, which is why pacing deserves as much practice as the content itself. Learn to budget your minutes, park stubborn questions instead of wrestling them, and rehearse under a real clock: a few timed runs in the ActualCollection test engine will make the official time limit feel routine rather than threatening.
The passing bar for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 is set at Approximately 65%, and registering for the exam officially costs $550 USD (varies by country/region). There is no reduced price for a second try: fail, and you pay $550 USD (varies by country/region) in full again. That makes honest self-testing the cheapest insurance available, so hold off on booking until your ActualCollection practice scores sit clearly above the passing line, attempt after attempt.
Basic understanding of business processes and SAP navigation is recommended. No formal prerequisites required.
Vendor policies are revised from time to time, so double-check the eligibility details before registering on the official exam page.
Sign-up for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam is handled through the official registration channels listed here.
One practical detail: the exam is delivered Online proctored or test center-based exam via SAP Certification portal, so plan your logistics accordingly.
SAP recommends the following training resources for candidates working toward SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2.
Training gives you the theory, but repetition locks it in. Pair any course with the 80 practice questions in the ActualCollection C-TCRM20-72 package and you will know exactly how each topic shows up on exam day.
Absolutely. A free PDF demo of the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 questions is available at ActualCollection, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
ActualCollection offers a 100% money-back guarantee with specific conditions. If you take the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam within 60 days of purchase and fail, you may claim a full refund, provided the exam matches your product. Sitting the exam within 3 days of purchase disqualifies a claim, as do downloaded-but-unused products, free materials, and expired orders; the candidate name must also match the payer name. To file, submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the claim is processed within 7 days. If you prefer, you can skip the refund and instead receive two other exam products of equal value at no charge while keeping the update service on your original purchase.
As for delivery: it is immediate. Your files become downloadable the moment payment completes and are also emailed to you within one minute. If nothing shows up within 2 hours, contact customer service. You may install the software on an unlimited number of computers.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 is divided into 5 official domains. Among the headline areas are SAP CRM Architecture and Components, SAP CRM Application Areas, and Data Management and Integration. Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:
Question 1
You want to define when an action should be processed, for example, 'immediate', 'when saving', or 'using selection report'.
Which of the following can you use?
A. Post Processing Framework
B. Processing time
C. Schedule condition
D. Start condition
Question 2
In Account Management in SAP CRM, number assignment is determined by which of the following objects during account creation?
A. Role
B. Business partner category
C. Grouping
D. Account classification
Question 3
You have maintained authorization roles (PFCG roles).
To which objects can you assign these roles?
Note: There are 2 correct answers to this question.
A. Business partner
B. Organizational units
C. Users
D. Business roles
Question 4
In CRM Field Applications, which object is used to set up the sites and to influence the data distribution logic from a business perspective?
A. Object management
B. Administration console
C. Mobile Application Studio
D. BDoc Modeler
Question 5
You want to be notified when BDoc messages are not executed properly.
What would you configure?
A. Middleware broker
B. Subscription in admin console
C. Error handler
D. qRFC monitor
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C,D | Question 4 Answer: B | Question 5 Answer: C |





