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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Contract
B) Registered product
C) Installation point
D) Customer

2. In what facet can you maintain counter readings?

A) Contracts
B) Maintenance Plan
C) Items
D) Measurements

3. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Service requests
B) Vendors
C) Opportunities
D) Van stock
E) Social media profiles

4. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Scorecards
B) Dashboards
C) KP|S
D) Data sources
E) Key figures

5. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A) Resolution category
B) Product category
C) Cause category
D) Incident category

Solutions: