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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?

A) the support label
B) the system board label
C) the technician data label
D) the flexbuild label

2. What is the correct way to clear the CMOS memory on an HP notebook?

A) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.

3. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?

A) Both are part of the BOIS update and can be run natively from the HP notebook.
B) Both have command-line interfaces to type the information into the CMOS.
C) Both can be loaded and run from a USB drive.
D) Both can be loaded and run from the command line while Windows is running.

4. What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?

A) the Display Control Calibration Interface protocol
B) the Monitor Control Calibration Interface protocol
C) the Display Data Channel Command Interface protocol
D) the Monitor Data Channel Command protocol

5. What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)

A) Disk defragmenter should not be used on solid-state drives (SSD).
B) Disk defragmenter does not increase the responsiveness of the operating system.
C) Disk defragmenter should be the only program running while the disk is defragmenting.
D) Disk defragmenter cannot be used on SCSI drives.
E) Disk defragmenter cannot be used with drives in RAID configuration.

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