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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Individual behavior in organizations - Definition and scope of organizational behavior |
| Topic 2: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 3: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 4: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 5: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 6: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Topic 7: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 8: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Which characteristic describes an advantage of a virtual team as compared with other types of teams?
A) Verbal and nonverbal communication cues are easier to understand within a virtual team.
B) The greater opportunity for interaction helps increase rapport.
C) People can work together who might otherwise not be able to collaborate on a work task.
D) Virtual team members generally report greater satisfaction with the group interaction process.
2. A is ambitious and cheerful at work. Which type of values are these?
A) Determinate values
B) Terminal values
C) Instrumental values
D) Intermediate values
3. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?
A) Self-managed teams
B) Production teams
C) Problem-solving teams
D) Virtual teams
4. An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?
A) Prosperity
B) Autonomy and self-reliance
C) World peace
D) Economic
5. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A) Task structure
B) Position power
C) Leader-member exchange
D) Leader-member relations
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |





