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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone requires a firmware update.
C) The phone has registered to a backup IP Office.
D) The phone is set to Do Not Disturb (DND).

2. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)

A) Power User
B) Mobile User
C) Voicemail to Email
D) Teleworker
E) Email Integration Services

3. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) SMDR
B) IP Office Monitor
C) System Status Application
D) Voicemail Pro Client
E) SNMP

4. Which Windows component must be verified as installed on the server before CCR is installed?

A) Internet Information Services (IIS)
B) Microsoft Personal Web Server (MPWS)
C) Microsoft Data Engine (MSDE)
D) Internet Explorer (IE)

5. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Verify that the .bin file is in the Manager folder.
B) Determine from H.323 Phone Status in System Monitor.
C) Determine from Extension Status in SSA.
D) Look at the files names from the phone menu.
E) Determine from the extension form in the Manager application.

Solutions: