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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Application Specific Licensing (ASL)
C) Advanced License (AL)
D) Standard License (SL)

2. A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

A) Avaya Oceana®
B) Avaya Session Border Controller
C) Avaya Aura® Session Manager
D) Avaya Aura® Media Server

3. Refer to the exhibit.

The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?

A) Avaya Aura® Application Enablement Services
B) Avaya Aura® Call Center Elite Multichannel
C) Avaya Aura® Communication Manager
D) Avaya Experience Portal

4. The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A) In AEP 7.2.x, full ports may be bundled with speech.
B) The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
C) The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
D) In AEP 7.2.x, full ports cannot be bundled with speech.
E) The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.

5. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) CTI
B) SIP
C) PRI
D) EC500

Solutions: