[Nov 20, 2021] ActualCollection 33820X dumps & ACDS-3382 sure practice dumps
Avaya 33820X Actual Questions and Braindumps
NEW QUESTION 35
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Preview
- B. Proficient
- C. Performance
- D. Progressive
- E. Predictive
Answer: A,C,D
NEW QUESTION 36
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
- B. In AEP 7.2.x, full ports cannot be bundled with speech.
- C. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- D. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- E. In AEP 7.2.x, full ports may be bundled with speech.
Answer: C,D,E
NEW QUESTION 37
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
- A. Public Delivery
- B. CPaaS Delivery
- C. Hybrid
- D. Private Delivery
Answer: B
Explanation:
Reference:
https://www.ngcnetworks.co.uk/wp-content/uploads/2019/05/Avaya-OneCloud-Brochure.pdf
NEW QUESTION 38
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. Multiple Servers with Single VMS
- B. CM Server Separation
- C. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
- D. Multiple Server - Multiple VMS
Answer: B,C
NEW QUESTION 39
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 10 or less
- B. 5 or less
- C. 20 or less
- D. 15 or less
Answer: A
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION 40
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- B. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
Answer: A
NEW QUESTION 41
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Avaya IX™ Orchestration
- B. Graphical Designer
- C. Visual Designer
- D. Call Vectoring
Answer: A
NEW QUESTION 42
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 0
- B. 15,000
- C. 12,000
- D. 10,000
Answer: B
NEW QUESTION 43
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- B. Avaya provides tools to install/upgrade the VMware hypervisor.
- C. Remote upgrade of servers is supported, and site visit is not required.
- D. Standard VMware version (non-customized) is used.
Answer: C
NEW QUESTION 44
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Custom
- B. Secure
- C. ReadyNow
- D. Enterprise
Answer: B
NEW QUESTION 45
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-SQL-DB
- B. EMC-IDS
- C. EMC-VMS
- D. EMC-XML
- E. EMC-CORE
Answer: A,B,E
NEW QUESTION 46
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- B. Elite Multichannel 6.6 supports WebLM Release 6.x.
- C. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- D. Elite Multichannel 6.6 uses SSLv3
Answer: C,D
NEW QUESTION 47
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 48
Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
- A. Avaya Experience Portal
- B. Avaya Aura® Application Enablement Services
- C. Avaya Aura® Call Center Elite Multichannel
- D. Avaya Aura® Communication Manager
Answer: A
NEW QUESTION 49
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- B. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- C. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- D. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
Answer: B,C
NEW QUESTION 50
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Transmitter Module (MTM)
- B. Multiprotocol Label Switching (MPLS) SD-WAN
- C. Multiprotocol Ethernet (ME)
- D. Multiprotocol TX Module (MTM)
Answer: B
NEW QUESTION 51
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. SIP
- B. AACC
- C. Tl/El
- D. Analog
- E. CTI
Answer: B,C,E
NEW QUESTION 52
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