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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) Avaya Terminal Emulator is being used on an unsupported operating system.
D) There is a firewall between the PC and the CMS.

2. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS records the call at the start of the call, and CMS records the call at the end.
B) CMS records the call at the start of the call, and BCMS records the calf at the end
C) BCMS holds data longer than CMS
D) BCMS will not collect data if the link to the CMS is down.

3. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's system.
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) Timetable can be used to schedule a LAN backup of the customer's data.
D) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
E) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

4. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) Using cms svc menu, pkg_install option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using CMS main menu, System Setup menu, Package management option

5. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.56.56
B) 135.9.86.54 192.168.2.2
C) 135.9.86.54 135.9.86.58
D) 192.168.2.3 192.168.2.2

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