The Avaya Converged Platform Support exam has a reputation for tripping up even experienced candidates. Working through 58 realistic practice questions from ActualCollection exposes your weak spots before exam day does.
Avaya 76940X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Converged Platform Support Exam |
| Exam Number: | 76940X |
| Real Exam Qty: | 56-65 |
| Exam Duration: | 100-105 |
| Available Languages: | English |
| Passing Score: | 64% or 700/1000 |
| Exam Format: | Scenario-based, Drag-and-drop, Multiple-choice |
| Related Certifications: | ACIS-7594 |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Official Learning & Training |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | Hold valid ACIS-7594 certification; recommended hands-on experience with Avaya Converged Platforms |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 76940X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Virtualization & Infrastructure | 20% | - VMware ESXi and vCenter upgrade procedures - Supported and unsupported VMware configurations |
| Troubleshooting & Support Tools | 25% | - OEM component interfaces and management - General platform troubleshooting methodology - Using PSN, KT documents and Avaya support ticketing system |
| Security & Operational Best Practices | 10% | - System monitoring and health checks - Platform security fundamentals |
| System Updates & Maintenance | 25% | - Preventive maintenance procedures - Backup and restore of platform solutions - Server, storage, PDU and switch firmware updates |
| Platform Architecture & Components | 20% | - ASP 4200 product components - Co-delivery vs Full Avaya Support installation |
Avaya 76940X Exam: Frequently Asked Questions
The Avaya Converged Platform Support exam is the official Avaya test registered under exam code 76940X. Passing it earns you the ACSS - Avaya Solutions Platform certification, a credential at the Professional level. It is also linked to the related certification: ACIS-7594. Avaya exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Avaya Converged Platform Support exam includes 56-65 questions to be completed within 100-105. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Avaya Converged Platform Support exam you need 64% or 700/1000, and the official registration fee is $125 USD. A retake is not discounted: a failed attempt means paying the full $125 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
Hold valid ACIS-7594 certification; recommended hands-on experience with Avaya Converged Platforms
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Avaya Converged Platform Support exam goes through the official channels below.
As for the delivery format, the exam is taken Online proctored or onsite at authorized Pearson VUE test centers.
Avaya points candidates toward the following training options for Avaya Converged Platform Support.
Course work builds the foundation; question practice makes it stick. The 58 practice questions in the ActualCollection 76940X package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Avaya Converged Platform Support material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Avaya Converged Platform Support exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Avaya Converged Platform Support syllabus is organized into 5 domains. Key areas include System Updates & Maintenance (25%), Platform Architecture & Components (20%), and Troubleshooting & Support Tools (25%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Avaya Converged Platform Support Sample Questions:
A support engineer is tasked with upgrading a CPOD 2.1 system to ACP 4200 4.0.
Which statement about the upgrade process is true?
- A. Upgrading a CPOD 2.1 system to ACP 4200 4.0 is not supported.
- B. Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported only if the Rack enclosure is replaced with a new 48 Inch Deep Model.
- C. Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported, but a direct upgrade path is only partially supported.
- D. Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported, and a direct upgrade path is supported.
Correct Answer: B 🗳️
A support engineer is experiencing some difficulty correlating the error messages and logs from different systems in the ACP 4200.
What should the engineer do to fix this problem?
- A. The VSP switches have NTP servers built into them, and all other systems can use NTP to synchronize to them.
- B. Use the VMware integrated time server to supply time to all systems.
- C. Use the MSC NTP service tied to external NTP time servers to synchronize the time on all systems.
- D. Manually synchronize the time on all the ACP systems to a correct vCenter.
Correct Answer: D 🗳️
A support engineer is assigned to provide maintenance services for an ACP 4200 4.0 system.
Which type of organization could the engineer expect to be assigned to?
- A. Small Business services
- B. Service Providers
- C. Large Enterprises & Service Providers
- D. Large Enterprises
Correct Answer: D 🗳️
A support engineer logs into the System Manager (SMGR) application on an ACP 4.0 system with the intention of checking VPFM warning messages for the VSP switch. The engineer is unable to see the VPFM link in SMGR.
What could be causing this Problem?
- A. The engineer's SMGR account has insufficient access privileges to launch VPFM.
- B. The engineer should connect to VPFM directly and not through SMGR.
- C. The VPFM link has been renamed as Orchestrator in ACP 4.0.
- D. The VPFM link was removed from SMGR as part of the upgrade of the system to ACP 4.0.
Correct Answer: A 🗳️
A support engineer is upgrading a PodFX 3.1 system to ACP 4200 4.0. In preparation for upgrading the HPE server firmware, the engineer notices that another colleague has already downloaded files.
Which two files should the engineer use? (Choose two.)
- A. bp-avaya-dl360g9-g10-ACP-4_0-New-only.iso
- B. ACP_40_ilo4_261.bin
- C. hp-firmware-ilo4-2.60-1.1.i386.rpm
- D. SP99382.exe
Correct Answer: A,B 🗳️
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