Reading notes is one thing; sitting a timed exam is another. The ActualCollection test engines recreate the pressure of the real EXIN ITIL 4 Foundation exam, so the ITILFNDv4 testing experience feels familiar long before you book your seat.
EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Related Certifications: | ITIL 4 Foundation |
| Exam Duration: | 60 minutes |
| Available Languages: | Portuguese, English, Japanese, French, Chinese, Italian, German, Spanish |
| Sample Questions: |  |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Keep it simple and practical - Optimize and automate - Focus on value - Collaborate and promote visibility - Think and work holistically - Start where you are - Progress iteratively with feedback |
| Topic 2: Understand the activities of the service value chain | - Deliver & Support - Obtain/Build - Design & Transition - Engage - Plan - Improve |
| Topic 3: Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Topic 4: Know the purpose and key terms of 15 ITIL practices | - Supplier Management - Service Level Management - Release Management - Information Security Management - Monitoring and Event Management - Incident Management - Deployment Management - Service Request Management - Service Desk - Service Configuration Management - Change Control - Continual Improvement - Problem Management - Relationship Management - IT Asset Management |
| Topic 5: Understand the four dimensions of service management | - Information and Technology - Organizations and People - Value Streams and Processes - Partners and Suppliers |
| Topic 6: Understand the purpose and components of the ITIL service value system | - Governance - Practices - Service Value Chain - Continual Improvement - Guiding Principles |
Common Questions About the EXIN ITIL 4 Foundation Exam
The EXIN ITIL 4 Foundation exam is the official EXIN test registered under exam code ITILFNDv4. Passing it earns you the EXIN ITIL certification, a credential at the Junior level. It is also linked to the related certification: ITIL 4 Foundation. EXIN exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The EXIN ITIL 4 Foundation exam includes 40 questions to be completed within 60 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
None
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Yes. ActualCollection offers a free PDF demo of the EXIN ITIL 4 Foundation material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the EXIN ITIL 4 Foundation exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official EXIN ITIL 4 Foundation syllabus is organized into 6 domains. Key areas include Understand how the ITIL guiding principles can help an organization adopt and adapt service management, Understand the activities of the service value chain, and Know the purpose and key terms of 15 ITIL practices. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
EXIN ITIL 4 Foundation Sample Questions:
What should be considered as part of the 'partners and suppliers' dimension?
- A. The level of integration and formality involved in the relationships between organizations
- B. The information created, managed and used in the course of service provision and consumption
- C. The required skills and competencies of teams and individual members of the organization
- D. The activities, workflows, controls and procedures needed to achieve the agreed objectives
Correct Answer: A 🗳️
In which case would a problem be logged as part of the problem identification?
- A. When the cause is identified but not resolved
- B. After receiving of error information from a supplier
- C. When a user reports an unplanned service interruption
- D. After a workaround is identified and documented
Correct Answer: B 🗳️
What is CORRECT about service request management?
- A. Compliments can be handled as service requests
- B. Complex service request procedures should be avoided
- C. Service requests can be used to restore service
- D. A new procedure is required for each new service request
Correct Answer: A 🗳️
What is a cause, or potential cause, of one or more incidents?
- A. A workaround
- B. An incident
- C. A configuration item
- D. A problem
Correct Answer: D 🗳️
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].
- A. IT assets
- B. known errors
- C. events
- D. changes
Correct Answer: B 🗳️
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