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ServiceNow CIS-SM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Service Mapping |
| Exam Number: | CIS-SM |
| Available Languages: | Japanese, English |
| Passing Score: | 70% (700/1000 scaled score) |
| Real Exam Qty: | 60 |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Exam Price: | $450 USD |
| Recommended Training: | ITOM Overview Service Mapping Advanced Service Mapping Fundamentals |
| Exam Registration: | ServiceNow Certification Portal Kryterion Webassessor |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Kryterion test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB and CSDM) certification; Recommended: 6+ months field experience in ITOM/Service Mapping, intermediate Windows/Unix administration skills |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-service-mapping-mainline?id=kb_article_view&sys_kb_id=01f905368330ba100593bcffeeaad388 |
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Management Integration | 10% | - Event Management configuration for Service Mapping - Event correlation and service impact analysis - Integration architecture and requirements |
| Topic 2: Pattern Design and Troubleshooting | 30% | - Creating and modifying discovery patterns - Pattern testing, validation and troubleshooting - Pattern fundamentals and architecture - Pattern best practices and optimization |
| Topic 3: Discovery Configuration and Integration | 15% | - Discovery setup and configuration - Credentials and access management - Integration with Discovery application - MID Server deployment and management |
| Topic 4: Service Mapping Configuration | 20% | - Service mapping architecture and components - Entry points and service dependency mapping - Service map creation and configuration - Defining business and technical services |
| Topic 5: Implementation and Operational Readiness | 10% | - Security and access control - Operational processes and KPIs - Performance and scalability - Implementation planning and scoping |
| Topic 6: CMDB Management and Data Integrity | 15% | - Maintaining CI relationships and dependencies - Data quality and reconciliation - CMDB data model and CSDM compliance - CMDB health and validation |
ServiceNow CIS-SM Certification Exam Q&A
ServiceNow Certified Implementation Specialist - Service Mapping is an official ServiceNow exam, registered under the code CIS-SM. A passing score earns you the Certified Implementation Specialist - Service Mapping certification, positioned at the Specialist level. The credential also connects to Certified Implementation Specialist - Data Foundations (CMDB and CSDM), so it can anchor a broader certification path. Because ServiceNow designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Candidates face 60 questions inside a 90 minutes window on the ServiceNow Certified Implementation Specialist - Service Mapping exam. That ratio leaves little slack, which is why pacing deserves as much practice as the content itself. Learn to budget your minutes, park stubborn questions instead of wrestling them, and rehearse under a real clock: a few timed runs in the ActualCollection test engine will make the official time limit feel routine rather than threatening.
The passing bar for ServiceNow Certified Implementation Specialist - Service Mapping is set at 70% (700/1000 scaled score), and registering for the exam officially costs $450 USD. There is no reduced price for a second try: fail, and you pay $450 USD in full again. That makes honest self-testing the cheapest insurance available, so hold off on booking until your ActualCollection practice scores sit clearly above the passing line, attempt after attempt.
Must hold Certified Implementation Specialist - Data Foundations (CMDB and CSDM) certification; Recommended: 6+ months field experience in ITOM/Service Mapping, intermediate Windows/Unix administration skills
Vendor policies are revised from time to time, so double-check the eligibility details before registering on the official exam page.
Sign-up for the ServiceNow Certified Implementation Specialist - Service Mapping exam is handled through the official registration channels listed here.
One practical detail: the exam is delivered Online proctored or in-person at Kryterion test centers, so plan your logistics accordingly.
ServiceNow recommends the following training resources for candidates working toward ServiceNow Certified Implementation Specialist - Service Mapping.
Training gives you the theory, but repetition locks it in. Pair any course with the 108 practice questions in the ActualCollection CIS-SM package and you will know exactly how each topic shows up on exam day.
Absolutely. A free PDF demo of the ServiceNow Certified Implementation Specialist - Service Mapping questions is available at ActualCollection, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
ActualCollection offers a 100% money-back guarantee with specific conditions. If you take the ServiceNow Certified Implementation Specialist - Service Mapping exam within 60 days of purchase and fail, you may claim a full refund, provided the exam matches your product. Sitting the exam within 3 days of purchase disqualifies a claim, as do downloaded-but-unused products, free materials, and expired orders; the candidate name must also match the payer name. To file, submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the claim is processed within 7 days. If you prefer, you can skip the refund and instead receive two other exam products of equal value at no charge while keeping the update service on your original purchase.
As for delivery: it is immediate. Your files become downloadable the moment payment completes and are also emailed to you within one minute. If nothing shows up within 2 hours, contact customer service. You may install the software on an unlimited number of computers.
ServiceNow Certified Implementation Specialist - Service Mapping is divided into 6 official domains. Among the headline areas are Pattern Design and Troubleshooting (30%), Discovery Configuration and Integration (15%), and Service Mapping Configuration (20%). Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
ServiceNow Certified Implementation Specialist - Service Mapping Sample Questions:
Question 1
The application stack is as follows: IIS Web Server with an inclusion connection to an IIS Virtual Directory, and an outbound connection from the IIS Virtual Directory to an MSSQL database.
Which describes the correct number of Discovery Pattern Identification and Connection Sections that evaluate to true when Service Mapping discovers a service with this application stack?
A. 3 Identification Sections and 1 Connection Section
B. 3 Identification Sections and 2 Connection Sections
C. 2 Identification Sections and 1 Connection Section
D. 2 Identification Sections and 2 Connection Sections
Question 2
Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?
A. All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.
B. Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.
C. Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.
D. All three MID Servers will be used during the Port Scan phase and all three will be used during theclassification phase.
Question 3
Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?
A. Add step(s) to the pattern's Update Set.
B. Add step(s) to the pattern's Connection Section.
C. Add step(s) directly to the NDL code.
D. Add step(s) to the pattern's Identification Section.
E. Add step(s) to the pattern's Extension Section.
Question 4
From Pattern Designer under the CI Attributes section, next to the name field, the key displayed in this example represents?
A. Coalesce key
B. Criterion attribute
C. Custom variable
D. Tabular variable
Question 5
Which omitted action will keep changes to a discovery pattern connection section from taking effect?
A. Exporting the updated pattern
B. Saving the updated pattern
C. Saving the updated connection section
D. Publishing the updated pattern
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: E | Question 4 Answer: A | Question 5 Answer: D |
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