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Avaya 3301 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Maintenance & Troubleshooting Exam 3301 |
| Exam Number: | 3301 |
| Real Exam Qty: | Not publicly disclosed (typically multiple-choice exam format) |
| Exam Duration: | 90 minutes |
| Passing Score: | Not publicly disclosed |
| Exam Price: | Varies by region and testing provider |
| Certificate Validity Period: | Typically 2 years (may vary by Avaya certification policy) |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Computer-based exam, Multiple choice |
| Related Certifications: | Avaya Aura Core Components certifications Avaya Aura Contact Center Implementation and Administration |
| Recommended Training: | Avaya Learning (Official Training) |
| Exam Registration: | Avaya Training and Certification Portal Pearson VUE Exam Registration |
| Sample Questions: |  |
| Exam Way: | Delivered via Pearson VUE (online proctored or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Contact Center administration or completion of related Avaya training courses |
| Official Syllabus URL: | https://www.avaya.com/en/training/ |
Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting Methodologies | - Log analysis and system monitoring - Fault isolation and diagnostic tools |
| Integration and Protocols | - SIP and telephony integration - CRM and external system integration |
| Reporting and Performance Monitoring | - Performance metrics and KPIs - Contact center reporting tools |
| Maintenance and System Administration | - User and queue administration - Configuration management and backups |
| Call Flow and Routing | - Contact routing logic and scripts - Skill-based routing configuration |
| Avaya Aura Contact Center Architecture | - System components and deployment models - Core integration with Avaya Aura platform |
Avaya 3301 Exam: Frequently Asked Questions
The Avaya Aura Contact Centre Maintenance & Troubleshooting exam is the official Avaya test registered under exam code 3301. Passing it earns you the Avaya Aura Contact Center Maintenance & Troubleshooting certification, a credential at the Professional level. It is also linked to the related certifications: Avaya Aura Contact Center Implementation and Administration, Avaya Aura Core Components certifications. Avaya exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Avaya Aura Contact Centre Maintenance & Troubleshooting exam includes Not publicly disclosed (typically multiple-choice exam format) questions to be completed within 90 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Avaya Aura Contact Centre Maintenance & Troubleshooting exam you need Not publicly disclosed, and the official registration fee is Varies by region and testing provider. A retake is not discounted: a failed attempt means paying the full Varies by region and testing provider again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
Recommended: Experience with Avaya Aura Contact Center administration or completion of related Avaya training courses
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Avaya Aura Contact Centre Maintenance & Troubleshooting exam goes through the official channels below.
As for the delivery format, the exam is taken Delivered via Pearson VUE (online proctored or authorized test center).
Avaya points candidates toward the following training options for Avaya Aura Contact Centre Maintenance & Troubleshooting.
Course work builds the foundation; question practice makes it stick. The 54 practice questions in the ActualCollection 3301 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Avaya Aura Contact Centre Maintenance & Troubleshooting material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Avaya Aura Contact Centre Maintenance & Troubleshooting exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Avaya Aura Contact Centre Maintenance & Troubleshooting syllabus is organized into 6 domains. Key areas include Integration and Protocols, Avaya Aura Contact Center Architecture, and Reporting and Performance Monitoring. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:
Question 1
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
A. CTCTR SRV01
B. CONTACTCENTERSRV01
C. 01CTCTRSRV
D. CONTACTCTRSRV01
E. CTSRV01
Question 2
You are installing Contact Center manager Administrator (CCMA) on a server that has been loaded from a prebuilt image joined to the customer's domain. The server does not have a DVDROM driven, so you are installing from a DVD image shared over LAN. During the installation, you encounter several error messages:
-Run-time error '-2147463168 (800005000)'; ASDI Error; an invalid directory pathname was passed.
-Script: D:\Avaya\Contract Center\CCMA ADAm\ADAmScripts\IceinstallADM.vbs; the server is not operational. Code: 8007293A
-Error 0x8007203A on getObject method.
The installation proceeds through the error messages and reports success.
What should you do to ensure the integrity of the CCMA software installation?
A. Uninstall CCMA, remove the server from the domain, rejoin it to the domain, and then reinstall the CCMA software.
B. Disable Data Execution protection (DEP) on the server, uninstall CCMA, and then reinstall CCMA.
C. Installation of active directory lightweight Domain Services (AD-LDS) may report transient errors when installed on a server that is already a domain member, but if the installation status indicated success, all CCMA components were installed correctly.
D. Uninstall CCMA, run networkSetup.bat from the DVD image, reinstall CCMA, and then run NetworkSetupReset.bat from the DVD image.
Question 3
In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent's telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?
A. SIP RTP
B. TR87
C. TAPI
D. CCT
Question 4
In a SIP based Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
A. Contact Center Media Services
B. Session Manager
C. Avaya Media Server
D. SIP Gateway Manager
Question 5
In a typical incoming SIP voice call scenario, a customer call goes through the following sequence of steps:
1.The incoming SIP call arrives at the switch.
2.The switch routes the call to the Contact Center Manager Server (CCMS) based on the dialing plan What is the next step in the sequence?
A. The call is answered by the SIP Gateway Manager and a Real-lime Transport Protocol (RTP) session is established.
B. The SIP Gateway Manager suspends the call; no audio path Is established until the call is answered by an agent.
C. The call is anchored on an Avaya Media Server (Avaya MS) conference port and an RTP session is] established.
D. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
Solutions:
| Question 1 Answer: D,E | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |
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