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Nokia SDM Certification - CARE Sample Questions:

1. According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)

A) T - 6 months.
B) T - 4 months.
C) As soon as prepared.
D) T - 3 months.

2. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A) A new contract should be created in CDB as the scope has changed.
B) If a contract is renewed, it is mandatory to create a new contract in CDB.
C) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
D) A simple contract extension is needed in CDB as the major terms and conditions are the same.

3. Who provides engineering resources to Care?

A) Care Head.
B) Project Manager.
C) Stream Managers.
D) Care Program Manager.

4. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) 1st Warranty Standard and the next 4 as Warranty Extended contract.
B) Warranty Extended contract.
C) Care Agreement.
D) Warranty Standard contract.

5. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) Forecasted and actual cost and sales are on the same GICs.
B) The totals coming from NELLE and SAP / accounting system match.
C) The half-year total remains stable.
D) It compares the GIC structure with the Service Order structure.

Solutions: