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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE |
| Exam Number: | SDM_2002001040 |
| Exam Duration: | Not publicly specified |
| Certificate Validity Period: | Not publicly specified |
| Passing Score: | Not publicly specified |
| Exam Price: | Not publicly specified |
| Real Exam Qty: | Not publicly specified |
| Exam Format: | Not publicly specified (likely multiple-choice assessment) |
| Related Certifications: | Nokia Service Delivery Management (SDM) Certifications |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Likely online assessment through Nokia learning or certification platform |
| Pre Condition: | No formal prerequisite publicly specified; familiarity with telecom service delivery operations recommended |
| Official Syllabus URL: | https://www.nokia.com/networks/services/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery Operations | - Operational workflows and service assurance processes - End-to-end service lifecycle management |
| Topic 2: SDM Overview and CARE Framework | - CARE model principles and objectives in service delivery - Introduction to Nokia Service Delivery Management concepts |
| Topic 3: Customer Experience and CARE Practices | - Customer support processes and escalation handling - Service quality and performance measurement |
| Topic 4: Tools and Platforms in SDM | - Monitoring, reporting, and service analytics - Nokia SDM toolchain overview |
Common Questions About the Nokia SDM Certification - CARE Exam
The Nokia SDM Certification - CARE exam is the official Nokia test registered under exam code SDM_2002001040. Passing it earns you the Nokia Certification certification, a credential at the Specialist level. It is also linked to the related certification: Nokia Service Delivery Management (SDM) Certifications. Nokia exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Nokia SDM Certification - CARE exam includes Not publicly specified questions to be completed within Not publicly specified. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Nokia SDM Certification - CARE exam you need Not publicly specified, and the official registration fee is Not publicly specified. A retake is not discounted: a failed attempt means paying the full Not publicly specified again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No formal prerequisite publicly specified; familiarity with telecom service delivery operations recommended
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Yes. ActualCollection offers a free PDF demo of the Nokia SDM Certification - CARE material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Nokia SDM Certification - CARE exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Nokia SDM Certification - CARE syllabus is organized into 4 domains. Key areas include Service Delivery Operations, Tools and Platforms in SDM, and Customer Experience and CARE Practices. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Nokia SDM Certification - CARE Sample Questions:
Question 1
According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)
A. T - 6 months.
B. T - 4 months.
C. As soon as prepared.
D. T - 3 months.
Question 2
A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?
A. A new contract should be created in CDB as the scope has changed.
B. If a contract is renewed, it is mandatory to create a new contract in CDB.
C. Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
D. A simple contract extension is needed in CDB as the major terms and conditions are the same.
Question 3
Who provides engineering resources to Care?
A. Care Head.
B. Project Manager.
C. Stream Managers.
D. Care Program Manager.
Question 4
A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?
A. 1st Warranty Standard and the next 4 as Warranty Extended contract.
B. Warranty Extended contract.
C. Care Agreement.
D. Warranty Standard contract.
Question 5
How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?
A. Forecasted and actual cost and sales are on the same GICs.
B. The totals coming from NELLE and SAP / accounting system match.
C. The half-year total remains stable.
D. It compares the GIC structure with the Service Order structure.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: A |
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