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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. How many milestones (gates) are defined in the contract renewal process?

A) 3
B) 6
C) 7
D) 4

2. How the resource requirement forecast is taken from NELLE inputs?

A) Resource streams manager analyse input and define the number of resources needed.
B) NELLE planning packages include resource requirements and total figures are calculated automatically.
C) F&C controller evaluates the required use of resources and calculates the expected SPC cost.
D) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.

3. What is the content of the Care Plan?

A) NSN contacts and Emergency escalation procedure.
B) Upgrades and updates schedules.
C) Services, schedules, contacts, care procedures, customer installed base.
D) NSN Care contacts, map of power, CT organization chart.

4. Name the essential (bare MINIMUM) after-sales services provided by Care?

A) Emergency Support, Help Desk, Spare Part Management.
B) Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
C) SW Installation, SW Rollout, Emergency Support.
D) HWS and Software Maintenance.

5. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) 1st Warranty Standard and the next 4 as Warranty Extended contract.
B) Warranty Extended contract.
C) Care Agreement.
D) Warranty Standard contract.

Solutions: