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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?

A) Request NPO resources and start troubleshooting.
B) Do nothing, the performance problems are customer's responsibility in this case.
C) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
D) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.

2. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

A) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
B) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.
C) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
D) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.

3. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

A) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
B) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
C) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
D) Have the GDC directly manage the Field Operations using the Work Force Management Tools.

4. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
B) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
C) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
D) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.

5. What are the advantages of the GNOC service provided by NSN; And how can we use these advantages to improve the GNOC business?

A) NSN NOC service advantages are the know-how of the NOC personnel and capability of managing OL
B) Advantages of the NSN NOC services compared to our competitors are lower delivery costs, centralised investments and improvements (Process & Tools) also bring global value. NSN Business Management know-how can be used to identify areas of improvement.
C) The capability of managing contract and price can be used to improve the NOC business.
D) NSN NOC service advantages compared to our competitors are faster set up of the NOC center and lower cost of the network management. The capability to reduce the NOC set up time can be used to improve the NOC business.
E) Utilisation of best practices based on global delivery, know-how and a common resource pool, increasing NSN's competitive business capability and improvement of the customer business through leveraging the Operations Model. Enabling centralisation of investments and improvements.

Solutions: