Practice Genesys Certified Professional GCP-GC-ADM exam. Online Exam Practice Tests with detailed explanations! Pass GCP-GC-ADM with confidence!
GCP-GC-ADM - Genesys Cloud Certified Professional - Contact Center Administration Practice Tests 2021 | ActualCollection
NEW QUESTION 22
Which of the following media types can be selected when creating a report? (Choose three.)
- A. Voice
- B. Chat
- C. Email
- D. Voicemail
Answer: A,B,C
Explanation:
Reference:
https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE
NEW QUESTION 23
The deviation from the forecast versus the real time can be monitored in the best way through
.
- A. View Agent schedule
- B. Historical adherence
- C. Intraday monitoring
- D. Real time adherence
Answer: D
Explanation:
Reference:
https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf
NEW QUESTION 24
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Internet Explorer
- B. Opera
- C. Firefox
- D. Safari
- E. Chrome
- F. Avant
Answer: C,E
Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/
NEW QUESTION 25
By Default, Line recording is disabled.
- A. True
- B. False
Answer: A
Explanation:
Reference:
https://help.mypurecloud.com/articles/enable-line-recording/
NEW QUESTION 26
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The after call work time for each media type
- B. The number of different media types that an agent may handle simultaneously
- C. The media types that can interrupt current interactions that an agent is handling
- D. The length of time that an agent may spend on each media type
- E. The maximum capacity that an agent may handle simultaneously for each supported media type
Answer: B,C,E
NEW QUESTION 27
Which option provides the ability for an email interaction to be interrupted by voice?
- A. Admin>Contact Center>Utilization
- B. Admin>Routing>Disconnect Interactions
- C. Admin>Contact Center>ACD Skills
- D. Admin>Routing>Emergencies
Answer: A
NEW QUESTION 28
What are callable time sets?
- A. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
- B. Callable Time Sets provide a way to define your own time zones to associate with a campaign.
- C. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
- D. Callable Time Sets are used to define when a campaign starts and stops.
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/
NEW QUESTION 29
What two options are available to create a customized user role?
- A. Create a new Role and assign the necessary permissions to that role
- B. Create a new Group and assign the necessary permissions to the group
- C. Create or modify a workgroup to meet your needs
- D. Copy an existing role then add the necessary permissions to meet your needs
Answer: A
NEW QUESTION 30
What is the Alerting Timeout with regard to Queue configuration?
- A. This is how long the interaction will alert before disconnecting
- B. This is how long the agent has to complete after call work
- C. This is how long the interaction will wait to begin alerting the agent
- D. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
Answer: C
NEW QUESTION 31
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?
- A. Default Menu choice
- B. Menu prompt
- C. Menu options
- D. Add blank audio
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/set-audio-sequence/
NEW QUESTION 32
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
- A. Genesys Cloud 2
- B. Genesys Cloud 3
- C. Communicate
- D. Collaborate
- E. Genesys Cloud 1
Answer: B
NEW QUESTION 33
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
- A. Admin
- B. Genesys Cloud User
- C. Master Admin
- D. Employee
- E. Telephony Admin
Answer: A,D
Explanation:
Reference:
https://help.mypurecloud.com/articles/about-roles-permissions/
NEW QUESTION 34
Why must you create queues for ACD functionality to work?
- A. Queues match agents to an appropriate interaction using ACD
- B. Queues are the waiting lines for interactions that are routed using ACD
- C. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- D. Queues provide ACD with a means to determine the skill level requirement of an interaction
Answer: A
NEW QUESTION 35
What is a fatal question in an Evaluation Form?
- A. Fatal Questions are the same as critical Questions
- B. Fatal Questions are also critical Questions. If scored "No" the agent will be terminated
- C. Fatal Questions have a heavier weight than non-fatal Questions
- D. Fatal Questions are also critical Questions. If scored "No" the evaluation score will be zero
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-fatal-QUESTION/
NEW QUESTION 36
Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)
- A. Reports
- B. Dynamic Views
- C. Interaction
- D. Dashboard
Answer: A,C,D
NEW QUESTION 37
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